ANNETTE L. ANDERSON

208-***-**** . abitqh@r.postjobfree.com

RETAIL MANAGER

. Merchandising . Operations

.Sales . Customer Service . Human Resources

Results-driven leader with Bachelor's Degree and 11 years experience

Maximizing Profitability and driving Customer Service Culture for some of

the industry's best known retailers.

. Merchandising . Customer Service . Sales . Problem Analysis . Financial

Analysis

Team Building . Customer Service . Sales

. Mentoring . Conflict Management . Recruiting . Payroll Management

Scheduling . Managerial Leadership . Safety Captain . Training and

Development

PROFESSIONAL EXPERIENCE

CAREER NOTE: Care-Giver for family member . 2007-2009

KOHL'S CORPORATION, Hillsboro, Oregon . 2007-2009

One of America's top 5 discount retailers.

Executive Assistant Store Manager - Human Resources and Operations

Brought on to oversee and manage sales, credit, customer service, turnover,

human resources, inventory, expense management operations and store

operations for a significant retail volume of $13 million, combined with

leading, motivating and developing a large team of 90-150 Associates.

. #1 store in Territory for Comp Sales, 2007.

. #2 store in Territory for Credit Card sales, 2007.

. #1 store in District for Email acquisition, 2007.

. #1 Sales and Credit Card Applications in District, Black Friday 2008.

. Best Inventory prep and 2nd best Inventory result in District, 2008.

. Captained Store Volunteer Program and Activities, 2008.

. Recognized for outstanding performance and innovative leadership with the

highest possible evaluation score,

Exceeds Expectations, 2008.

TARGET CORPORATION, Beaverton, Oregon/Grand Rapids, Minnesota . 2005-2007

Leading retailer with 5th highest volume retail sales volume in America

Executive Store Team Lead - Logistics

Responsible for team member management, store leadership, and community

service. Driving sales ranging from $20-$60 million by overseeing the

guest service and merchandising of Logistics department. Managing floor

leadership during the hours of operation, as well as opening and closing

the store on assigned days. Assisting with recruiting and hiring of store

team of 150-300 associates.

. Consistently exceeded company productivity goals 2006-2007.

. Recognized for most successful Store Safety Retraining Campaign in

District, 2006.

. Activity Organizer for annual United Way Fund-raiser, 2007.

. Store Remodel Stockroom Captain, 2006-2007.

ANNETTE L. ANDERSON . Page 2 . abitqh@r.postjobfree.com

BED BATH AND BEYOND, St. Cloud, Minnesota/Dekalb, Illinois/Rockford,

Illinois/Schaumberg, Illinois

#1 superstore domestics retailer in the US

Department Manager (2002-2003), Keyholder (2003-2005)

Brought on to establish and maintain Guest Services, oversee and be

accountable for the operation of a department ensuring maximum sales and

profitability through merchandise, inventory expense control, human

resource management, and managing operating costs and shrinkage. As

keyholder assumed responsibility for opening and closing store.

. Top Gift Registry Sales Associate in District, 2004.

. Winner of numerous sales competitions at Store and District level.

. Part of management team through two successful new store openings, 2004

and 2005.

. Recognized with highest possible review scores, 2004-2005.

. Highest comp sales in District, 2004.

. Broke District record for best store Operational Score, <1% shrink, 2005.

TOYS R US, Schaumberg, Illinois . 2001-2002

One of the world's largest toy retailers

Assistant Store Manager

Responsible for financial analysis, Human Resources, distribution, selling,

Customer Service and

merchandising.

. Recognized for creative sales campaigns.

. Retrained store team on roll-out of new Customer Service focus.

. Retrained replenishment team moving from overnight to dayside.

CAREER NOTE: Moved from Australia to USA (2000)

THE BODY SHOP, Melbourne, Australia . 1996-2000

A global manufacturer and retailer of naturally inspired, ethically

produced beauty and cosmetics products.

Assistant Shop Manager

Brought on to consistently hold staff accountable to achieve goals;

Maintain a personal, aggressive sales approach to serve as a standard of

excellence in customer service for the staff. Consistently hold staff

accountable to achieve goals by enforcing link selling techniques to

increase Average Dollar Sale (ADS) and units per transactions (UPT) through

training and direction of the sales staff. Assist Shop Manager in

enthusiastically executing events, promotions, contests, campaigns and

volunteer efforts.

. Successfully managed store to achieve first profitable year.

. Received recognition from franchise owners for managing store to achieve

highest comp sales (+44%)

in a single day.

ANNETTE L. ANDERSON . Page 2 . abitqh@r.postjobfree.com

THE BODY SHOP (continued)

. Winner of numerous store and district sales competitions.

. Recognized for 100% score on mystery shop.

. Captained store volunteer projects.

EDUCATION & TRAINING

Bachelor of Arts in Anthropology, Beloit College, Beloit, Wisconsin

Kohl's Management Training Program, Beaverton, Oregon

Target Executive Team Lead Training Program, Minneapolis, Minnesota

Bed Bath and Beyond Product Knowledge Training, Rockford, Illinois

Bed Bath and Beyond Gift Registry Consultant Training, Rockford, Illinois

Toys R Us Management Training Program, Joliet, Illinois

The Body Shop Australia Sales Mastery, Mulgrave, Victoria, Australia

The Body Shop Australia Make-Over Consultant Training, Mulgrave, Victoria,

Australia

Contact this candidate