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Customer Service Training

Location:
Brewerton, NY, 13029
Posted:
October 20, 2010

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Resume:

**** *. ******* ***** *********, NEW YORK ***** PHONE 315-***-****

RAEANN HICKOK

SUMMARY OF SKILLS

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. Expert in law enforcement practices and procedures - 22

years of experience in the public safety field

. Experienced investigator of criminal and civil matters -

successfully closing hundreds of criminal cases

. Extensive experience with youth counseling and mentoring

EMPLOYMENT

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Law Enforcement

March 1988 to present New York State Police

Uniform Trooper

Sept 1988 -June 1989 Stationed SP Pulaski

June 1989 - June 1990 Stationed SP Junius Ponds

June 1990 - July 1998 Stationed SP Pulaski

June 1998 - October 2002 Stationed SP Hastings

. Responsibilities included, crime prevention through

visibility, conducting criminal and non-criminal

investigations, ensuring highway safety through the

enforcement of the vehicle and traffic laws.

Investigator - Bureau of Criminal Investigations

October 2002 - August 2003 Stationed SP Pulaski

. Responsibilities included the investigation of any felony

or violent crimes that occurred within Oswego County.

These crimes could include but not be limited to Murders,

Sexual Crimes, Narcotics, any unusual or unattended Death

Cases, Robberies, and crimes against Children.

Responsibility for any associated evidence attached to

these criminal cases and also supervision of uniformed

patrols involved in these investigations. Also assisting

local and county law enforcement agencies with

investigative resources during a major criminal

investigation.

Uniform Trooper - School Resource Officer - Central Square

Central Schools

August 2003 - July 19, 2010 (retired).

. Responsibilities include conducting criminal and non-

criminal investigations involving students and staff,

educational presentations on multiple topics, ranging from

Stranger Danger, Bullying Issues and DWI Awareness. Acting

as a mentor and counselor for at risk and troubled youth

and mediating issues between students. Assisting the

school district with creating and evaluating building

safety plans, as well as conducting building safety audits

to create a safer educational environment.

Accountant/Bookkeeper

1987 - 1988 Agway Inc. East Syracuse, NY

. Store Accountant - Responsibilities included preparation of

general ledgers, and computer accounting for individual

feed stores and inventory control

1986 - 1987 Onondaga Pastoral Counseling Center Syracuse,

NY

. Bookkeeper - Full charge of cash receipts and

disbursements, weekly payroll, prepared general ledger and

journal daily, computer accounting, purchasing agent for

center

.

1984 - 1986 Price Chopper Cicero, NY

. Office Clerk - Light bookkeeping involved in balancing

cashier and office drawers, petty cash experience and

customer service, handling large amounts of cash, as well

as doing cash, check and food stamp deposits to bank,

completed biweekly payroll for store.

EDUCATION AND SPECIALIZED TRAINING

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March 1986 - June 1987 Bryant and Stratton Business

Institute Cicero, NY

Associates Degree - Accounting - Honor Graduate

September 1983 - May 1985 Syracuse University

Syracuse, NY 75 hours completed toward Bachelor's of

Education Degree

. New York State Police Academy, Albany, NY

. New York State Health Department Breathalyzer Training,

Albany, NY

. First Responder, CPR and AED Certified, Albany, NY

. Standardized Field Sobriety Training, Albany, NY

. New York State Police School Resource Officer's School,

Albany, NY

. COPS School Resource Officer's Training Program, Baltimore,

Md.

. Field Training Officer's School, Albany, NY

. Crime Scene Management & Evidence Collection Training,

Syracuse, NY

. Narco Pouch Training, Syracuse, NY

AWARDS RECEIVED

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Numerous letters of Commendations - Troop Level

ADDITIONAL ACTIVITIES

. 1998 - present NorthEast Academy of Martial Arts - 2nd

Degree Black Belt Instructor

. 1998 - present - Central Square Recreational Baseball -

Board Member/T-Ball & Coach Pitch Coordinator/Majors

Coordinator/ Boy's Baseball Coach

. 2000 - present - Sharon Ivory Memorial Youth Basketball -

Boy's and Girl's Basketball coach

. 2008 - present - Jagged Ice 16U Girls Club Volleyball Team

- Assistant Coach

REFERENCES AVAILABLE UPON REQUEST



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