Customer Service Management
Resume:
***** *********** ****** . *******, ******** *****
Phone 703-***-**** . E-mail ******@***.***
Adam Osterholz
CAREER FOCUS
A Meaningful Position with a Future
`
Commonwealth of Virginia
Office of the Public Defender
(July 25, 2007 - March 2010)
Investigator I
Plans, conducts and reports on field and based
investigations relating to potential criminal
activity. Independently manages caseload portfolio
representing investigation requirements in three
Investigation large suburban counties. Establishes and maintains
and effective working relationships with state and
Forensics local law enforcement officials, business
proprietors and Non Governmental Organizations.
Conducts forensic investigations involving
collection and analysis of data bases and physical
evidence, social histories and personal interviews
of persons of interest and related parties.
Experienced with Microsoft Office and specialized
law enforcement data bases such as Accurint.
Provided sworn expert testimony in courts of law.
Legal Placements Inc
(May, 14, 2007 - July 22, 2007)
Legal Researcher
Responsible for on line analysis of sensitive
corporate records relating to intellectual property
litigation involving large information technology
corporations. Analysis driven identification of
organizational interrelationships from email and
Paralegal other electronic communications relating to the
Research potential illegal transfer of intellectual property
such as advanced electronics and computer
components. Responsible for achieving performance
measure against quality and quantity metrics.
Received bonus for exceptional performance.
DRCNet
P.O. Box 18402 Washington, D.C.
(May 2006 - August 2006)
George Mason University Administration of Justice
Internship
Data base research of social welfare issues related
to narcotics. Analyzed social welfare effects of
narcotics legislation in the aftermath of hurricane
Katrina. Management of information relating to key
press contacts on crime and law issues relating
thereto.
Team Operations
and Management
United States Army
82d Airborne Division
(January 11, 1996 - February 1999)
Light Anti-Armor Infantry Specialist
Planning, coordination and execution of airborne
military and civil support operations including
Hurricane Fran relief efforts. Maintained
operational readiness and service records for
military vehicles and weapons systems; Combat
lifesaver and hazardous materials handler certified
Customer Service
Bungalow Billiards
Sterling, Virginia
(August 2001 - January 2002)
Security Host
Responsible for maintaining a safe social
environment; managing access to facility; maintain
control of potentially hazardous situations
involving patrons; coordination with local law
enforcement.
Fairfax Family Practice Fairfax, Virginia
(December 2000 - August 2001)
Patient Records Management
Responsible for collecting, filing and distributing
patients' medical records; responding to time
urgent needs of the medical staff for patient
information
EDUCATION
B.S. Administration of Justice (2007)
B.S. George Mason University
Administration Fairfax, Virginia
of GPA 3.1
Justice Degree program consisted of course work in the
physical security, management of individuals and
organizations, administration of regulations and
statutes; investigation of fraud and loss
prevention; relations with the public; societal
integration of law enforcement; qualitative and
quantitative research methods; use of the internet
and Microsoft office tools, general purpose and
specialized data bases such as Lexus-Nexus, Micro
Case and SPSS.
A.A.S. A.A.S. in Administration of Justice (2004)
Administration Northern Virginia Community College
of Justice Annandale, Virginia
Graduated cum laude
Completed Professional Certificate Program
Awards
George Mason University President's List (2006)
Academic George Mason University Dean's List (2006)
Achievement
Northern Virginia Community College Dean's List
(2002,
Graduated cum laude (2004)
Military U.S. Army Achievement Medal (1997)
Achievement Humanitarian Service Medal (1998)
82d Airborne Division Commander's Coin Award
for Bravery (1999)
Honorable Discharge (1999)
Professional Performance Bonus for on line work done
Achievement supporting the investigation of a landmark
information technology monopoly litigation
Athletic case.
Achievement
Northern Virginia District Wrestling
Championship (1995)
REFERENCES Ms. Lorie O'donnell, Virginia Commonwealth
Public Defender
3 East Market St; Leesburg, VA 20176; 703-***-****
Mr. Kevin Gerrity, Asst Public Defender, 16 Horner St.,
Warrenton, VA 20186; 540-***-**** ext. 107
Mr. Aaron Lawylor, J.D. 21957 Windover Dr., Ashburn,VA
20148; 703-***-****
Mr. Alexander Castro, Mgr Spokes, Etc., Ashburn VA;
Mr. Justin Fertick,703-***-****
Contact this candidate