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Customer Service Management

Location:
Ashburn, VA, 20147
Posted:
October 20, 2010

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Resume:

***** *********** ****** . *******, ******** *****

Phone 703-***-**** . E-mail abito6@r.postjobfree.com

Adam Osterholz

CAREER FOCUS

A Meaningful Position with a Future

`

Commonwealth of Virginia

Office of the Public Defender

(July 25, 2007 - March 2010)

Investigator I

Plans, conducts and reports on field and based

investigations relating to potential criminal

activity. Independently manages caseload portfolio

representing investigation requirements in three

Investigation large suburban counties. Establishes and maintains

and effective working relationships with state and

Forensics local law enforcement officials, business

proprietors and Non Governmental Organizations.

Conducts forensic investigations involving

collection and analysis of data bases and physical

evidence, social histories and personal interviews

of persons of interest and related parties.

Experienced with Microsoft Office and specialized

law enforcement data bases such as Accurint.

Provided sworn expert testimony in courts of law.

Legal Placements Inc

(May, 14, 2007 - July 22, 2007)

Legal Researcher

Responsible for on line analysis of sensitive

corporate records relating to intellectual property

litigation involving large information technology

corporations. Analysis driven identification of

organizational interrelationships from email and

Paralegal other electronic communications relating to the

Research potential illegal transfer of intellectual property

such as advanced electronics and computer

components. Responsible for achieving performance

measure against quality and quantity metrics.

Received bonus for exceptional performance.

DRCNet

P.O. Box 18402 Washington, D.C.

(May 2006 - August 2006)

George Mason University Administration of Justice

Internship

Data base research of social welfare issues related

to narcotics. Analyzed social welfare effects of

narcotics legislation in the aftermath of hurricane

Katrina. Management of information relating to key

press contacts on crime and law issues relating

thereto.

Team Operations

and Management

United States Army

82d Airborne Division

(January 11, 1996 - February 1999)

Light Anti-Armor Infantry Specialist

Planning, coordination and execution of airborne

military and civil support operations including

Hurricane Fran relief efforts. Maintained

operational readiness and service records for

military vehicles and weapons systems; Combat

lifesaver and hazardous materials handler certified

Customer Service

Bungalow Billiards

Sterling, Virginia

(August 2001 - January 2002)

Security Host

Responsible for maintaining a safe social

environment; managing access to facility; maintain

control of potentially hazardous situations

involving patrons; coordination with local law

enforcement.

Fairfax Family Practice Fairfax, Virginia

(December 2000 - August 2001)

Patient Records Management

Responsible for collecting, filing and distributing

patients' medical records; responding to time

urgent needs of the medical staff for patient

information

EDUCATION

B.S. Administration of Justice (2007)

B.S. George Mason University

Administration Fairfax, Virginia

of GPA 3.1

Justice Degree program consisted of course work in the

physical security, management of individuals and

organizations, administration of regulations and

statutes; investigation of fraud and loss

prevention; relations with the public; societal

integration of law enforcement; qualitative and

quantitative research methods; use of the internet

and Microsoft office tools, general purpose and

specialized data bases such as Lexus-Nexus, Micro

Case and SPSS.

A.A.S. A.A.S. in Administration of Justice (2004)

Administration Northern Virginia Community College

of Justice Annandale, Virginia

Graduated cum laude

Completed Professional Certificate Program

Awards

George Mason University President's List (2006)

Academic George Mason University Dean's List (2006)

Achievement

Northern Virginia Community College Dean's List

(2002,

Graduated cum laude (2004)

Military U.S. Army Achievement Medal (1997)

Achievement Humanitarian Service Medal (1998)

82d Airborne Division Commander's Coin Award

for Bravery (1999)

Honorable Discharge (1999)

Professional Performance Bonus for on line work done

Achievement supporting the investigation of a landmark

information technology monopoly litigation

Athletic case.

Achievement

Northern Virginia District Wrestling

Championship (1995)

REFERENCES Ms. Lorie O'donnell, Virginia Commonwealth

Public Defender

3 East Market St; Leesburg, VA 20176; 703-***-****

Mr. Kevin Gerrity, Asst Public Defender, 16 Horner St.,

Warrenton, VA 20186; 540-***-**** ext. 107

Mr. Aaron Lawylor, J.D. 21957 Windover Dr., Ashburn,VA

20148; 703-***-****

Mr. Alexander Castro, Mgr Spokes, Etc., Ashburn VA;

703-***-****

Mr. Justin Fertick,703-***-****



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