ROSIE ESPANA

*** ******** ***** ***** #***, SANTA ROSA, CA. 95403 707-***-**** abito4@r.postjobfree.com

OBJECTIVE

To obtain a responsible position where my knowledge and experience can

be utilized as well as enhanced.

EXPERIENCE

2007 2008 Rohnert Park Dental Rohnert Park, CA

Dental Receptionist

n Customer service, greet and direct patients.

Organize and maintain a filing system for patient charts, including

n

generating chart numbers, filing and pulling charts.

Answer the telephone and either respond to inquiry or direct caller to

n

appropriate personnel.

Schedule appointments and enter appointment date and time into

n

computerized scheduler.

Collect payment from patients and reconcile daily cash reports.

n

Register patients by verifying that patient’s record is up to date and

n

accurate.

Verify insurance for planned treatment.

n

Conduct reminder calls to all patients.

n

Reactivating patients and sterilization.

n

2004–2006 Albertson’s/Starbucks Santa Rosa, CA

Courtesy Clerk/Barista

n Provide excellent customer service and assists customers with their

shopping selection upon request, bag groceries and carry out.

Serve food, beverages, or desserts to customers with a smile with fast

n

friendly service.

Clean and stock coffee bar.

n

Maintain accurate inventory count, order supplies as needed.

n

2001 2004 Scott Oechslin Windsor, CA

Personal Assistant

n Paper organizing and filing.

Review incoming email, faxes and letters.

n

Organize meetings and ensured the manager was well prepared.

n

Screen telephone calls, inquiries and requests, and handle them when

n

appropriate.

EDUCATION

1995 1999 Downey High School Downey, CA

n High School Diploma.

QUALIFICATIONS

Excelled in customer service.

n

Types accurately and proficient on 10 key by touch.

n

Willing to work under pressure and independently.

n

Excellent organizational and communication skills.

n

Proficient in Microsoft Word, Excel, and Power Point.

n

REFERENCES

Shannon Hall, RDA 707-***-****

Chrystie Berry, RDA 707-***-****

Allison Stoddard, RDA 916-***-****

FAX (123-***-**** • E MAIL abito4@r.postjobfree.com

12345 MAIN STREET • ANY CITY, STATE OR PROVINCE 12345 6789 • PHONE (123-***-****

Contact this candidate