Customer Service Sales

Lisa Crawford

*** ******* ****** **

Avonmore Pa 15618

Phone: 724-***-****

Email: *********@*****.***

OBJECTIVE:

To obtain a position where I can maximize my multilayer of project

management, customer service, and administrative skills. I am a very

responsible individual with the ability and desire to learn quickly. I am

creative and ambitious to adapt to changes and I focus well with others

when solving problems.

QUALIFICATIONS:

ACCOUNTING 1 & 2

I have a complete understanding of the accounting process.

MARKETING

Learned how to properly and professionally manage a business

financially.

BUSINESS MATH

Learned the basic mathematics needed to use in accounting.

BUSINESS ENGLISH

Acquired skills in speaking professionally in the place of business.

As well received a very in depth study of problem solving skills in

the work place. Working experience in customer service field.

TYPING

15 years experience in electronic keyboarding with a 47 wpm virtually

flawless typing speed.

COMPUTER

Have complete knowledge of windows and programs such as: Microsoft

Word, Excel, PowerPoint, Peach Tree. Great Plains, Laser, JD Edwards,

Wordperfect 5.1, Lotus 1,2,3, Microsoft Office' Quickbooks and

Electronic Office. Also received training in computer filing and

secretarial accounting.

EDUCATION:

Kiski Area, Vandergrift PA

Diploma

SKILLS:

. Project Management

. Organization

. Typing

. Microsoft Office Products (Word, Excel, Outlook and Power Point)

. Great Verbal Skills

. Great People Skills

. Written Skills

. Some accounting experience

. QuickBooks experience

. Collections and billing experience

. Medical Billing experience

. Inventory Experience

. Time Management

. Good Sales Ability

. Great Multi Tasking Skills

EMPLOYMENT:

Epiphany! Counseling and Wellness Center 2009-Present

Office Manager-Responsible for all day to day operations.

Duties Included:

. Medical Billing

. Entering of EOBs into patient accounts

. Weekly balance sheets and weekly deposits

. Getting authorizations for medical services

. Entering inventory into QuickBooks

. Sending invoices via Quickbooks

. Scheduling patients and making call aheads

. Putting past due accounts into collections using collection software

YERECIC LABEL 2006-2008

The AdImpact! Coordinator is responsible for the flawless execution of

cross merchandising promotions.

Execution consists of planning, communicating to all involved parties

(internally and externally), and phone follow up.

Duties Included:

. Follow all of the CS procedures and responsibilities listed above.

. The gathering of promotion volumes to maximize participation in a

program while staying within budget

. Communicate with retailers, packers, wholesalers the offering with

dates for the promotion and desired carrier product.

. Getting approval signoff of designs by all participating parties

. Ensuring that all label constructions will perform flawlessly from

point of application through final consumer use of coupon/label

. Gaining agreement of all parties for the distribution method of each

ship-to

. Ensuring that promotions are executed on time including shipping from

YL, receipt and distribution of labels at each point of the supply

chain up to and including final labeling of retail package.

. Spot verification of promotion label use throughout promotion period,

usually done by phone follow up to retailers.

. Prompt and proper billing to ensure prompt payment.

. Any and all other necessary service needed to ensure the correct and

timely execution and prompt payment of cross merchandising promotions.

. Update daily the tracking board and add upcoming promotions to the

board along with timeline dates to keep the promotion on time.

. Keep and update daily an excel sheet for promotions with more than one

ship-to. On occasion the CPG will create a tracking sheet that is to

be used.

. Manage customer FTP site folders so that navigation is easily

understandable.

. Update YL Wal-Mart ground chuck promotion usages in a spreadsheet and

when necessary contact packers to keep quantities updated every 6

months.

. Managing the flow of the promotion from AdImpact! Sales rep thru

completion of the promotion.

SONY CHEMICALS 2004-2006

Customer service specialist was responsible for day to day interaction with

top clients.

Duties Included:

. Worked closely with my outside sales rep on gaining new business

. Quoted customers for ribbons and shipping

. Worked with my sales rep to close the deal

. Day to day maintaining of customer database

. Worked internally within the organization on special projects to boost

morale within the company

. Data entry daily to insure order accuracy

. Headed up special projects for improving over all internal and

external customer satisfaction

ADELPHIA CABLE 2002-2004

CSSR -did task such as taking payments, trouble shooting, customer

retention, customer sales and upgrades. Worked on the installation team

with dispatch on missed or problem installations.

Duties Included:

. Maintaining customers who wanted to cancel their service

. Answering incoming calls regarding trouble shooting with cable

outages

. Up selling cable packages to all incoming calls

. Responsible for the dispatch team in making sure all installation

dates and times were met

LEED'S 1998-2002

The Key Account Rep. was responsible for maintaining close relationships

with top clients.

Duties Included:

. Building and maintaining professional working relationship with

Account Executives

. Answer incoming calls from designated accounts on product, pricing,

order status, artwork, shipping, etc.

. Responsible for sales quotes, sample orders and follow-up on order

clearances and approvals at every stage of the order

. Work with, and support Leed's external sales staff with status on

Account Executives for 50+ Gold, Preferred and Preferred Plus

accounts

. Monitor and facilitate the order status and movement through the

system by working the daily warning report: customer approval,

production date, shipping arrangements, etc.

. Resolve customer problems through research, supervisory assistance

and negotiations

. Act as a mentor to the new Customer Service Representatives, in

addition to providing them with day to day on the job training

. Relay and understand strict, in-depth details to each customer

order that must be followed by clients agreement

DAIRY QUEEN 1994-1996

Duties Included:

. Cooked and waited on customers.

. Also responsible for maintaining the money drawer.

Contact this candidate