Customer Service Representative

Marie N Alvarez

*** ********* ****, ********* ** 15905; 814-***-****; 814-***-****; *****.**********@****.***

Objective To obtain a position that will contribute to the daily operations of the company.

Experience Customer Service Representative

07/2010 – 10/2010; Kelly Services / Health Net Federal Services;

Johnstown, PA

Answering inbound phone calls

Maintaining / Updating beneficiary records

Providing medical benefit information

Providing enrollment / eligibility information

Sending out mail / faxes via computer systems

Providing information on authorizations and referrals

Assisting with general claims information

Customer Service Representative

04/2009 – 06/2010; NCO Financial Systems / Advance Employment;

Johnstown, PA

Answering inbound phone calls

Maintaining / Updating customer records

Bill resolution

Processing service orders

Occasional marketing of products / services

Payment processing

Opening / Transferring accounts

Education Kaplan University (Kaplan Continuing Education)

07/2009 - 02/2010

Pharmacy Technician Certificate

Skills Possess adequate knowledge of computers and office equipment; experience

with several different computer systems; experience in using multiple computer

systems simultaneously; type at least 30 wpm; able to work independently as

well as on a team.

References References are available on request.

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