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Medical Customer Service

Location:
Atlantic, IA, 50022
Posted:
October 20, 2010

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Resume:

Shannon L. Schmitt-Boudle

**** *** ******

Atlantic, IA 50022

712-***-**** or 712-***-****

abitmv@r.postjobfree.com

Career Objective

My career objective is to obtain a job that offers stable employment, has room for possible advancement. allows me to

work to my full potential and is a family friendly employer. I have vast office experience and truly enjoy a job that

combines computer work along with customer service and general secretarial duties. At the same time, I also enjoy the

medical and legal fields and with my experience I feel that those areas would also be a good fit for my skills.

Qualifications

My career qualifications include 10 years of clerical, administrative and customer relations experience. I worked as a

judicial clerk for many years so I have extensive knowledge of the legal system and legal filings. In addition, I have a

Medical Office Administration diploma which allows me to utilize medical terminology, as well as transcription and I

currently hold a CNA certificate. In addition, I operate all Microsoft applications, all office machines including 10 key

and I type 80 words per minute.

Education/Achievements/Certifications

*Graduated from Atlantic Senior High School in Atlantic, IA with a diplomas in 1990.

*Received a diploma in Medical Office Administration from Nebraska College of Business in 1995 and

maintained a 4.0 GPA throughout my program. I was also awarded the “Outstanding Graduate” award

from the school.

*Certified Nursing Assistant

Business Experience

Children’s Hospital and Medical Center - Omaha, NE

Patient Access Specialist

05/2010 to 09/2010

Register patients for medical visits including lab, surgery, therapy, office visits and inpatient stays. Verify all insurance

coverage to assure proper billing of accounts. Collect and apply payments to proper patient accounts. Call parents to

pre-register children for upcoming visits. Utilize various medical software programs to enter information and I am

currently being trained to be an Access Specialist in the new Specialty Pediatric Center. Through my employment with

this hospital, I have learned to be very patient but diligent as a registration can take awhile to complete. I enjoy

working with the kids and their families and understand the importance of the registration process as it is the first step

in creating a permanent medical record; therefore, it needs to be complete and accurate.

Cass County Clerk of District Court - Atlantic, IA

Judicial Clerk II

11/1998 to 10/2008

Initiate all criminal, mental health and adoption cases. Set up financial specifics for each case and apply payments.

Issue all criminal district court warrants. Docket and process all court orders and legal documents and keep the files

up to date for continual court proceedings. Daily handling of confidential court documents. Compile weekly reports

of dispositions for law enforcement agencies. Assist customers, attorneys and judges daily to ensure proper filing of

documents. File maintenance, prepare bank deposit and general secretarial duties on a daily basis. Through my

employment as a judicial clerk, I gained extensive knowledge of the court system, legal documents and proceedings,

meticulous file management to ensure timelines were met, and account experience as adjustments had to be made

according to changes in the order and payments received.

Clarinda Company - Atlantic, IA

Line Checker and At Home Medical Keyboarder

11/1997 to 04/1998

01/1992 to 06/1994

Line Checker - Check format of test to be sure it is in correct company specified galley layout for the creation of

various types of medical textbooks. This job required attention to detail and following company specifics to ensure

customer satisfaction. This position taught me the extreme importance of customer satisfaction to ensure that we kept

the consumer returning to our company for further jobs.

At Home Medical Keyboarder - Type medical manuscripts from home following customer specifications and

guidelines for the layout of the text. Responsible for keying all layout codes along with the typing of all the text to

produce requested galley formats. My work experience with this employer in this position taught me time

management skills and also how to be self motivated as you had to make your own schedule. This is still one of my

best assets because I am diligent in my work and know how to follow and complete deadlines.

Home Sweet Home Care - Atlantic, IA

Office Manager

11/1996 to 11/1997

Responsible for the scheduling of home health care aide and nurse visits for our clients. Daily submittal of Medicare

and private insurance claims as well as daily auditing of patient files to ensure Medicare guidelines were followed.

Additionally responsibly for all daily office duties. Through my time with this company I learned how to schedule

several employees for rotating shifts which can be a challenge. I also had to keep up with the ever changing

Medicare/Medicaid rules and adjust processes accordingly.

Professional References

Cynthia Kern – Judicial Clerk III

708 Cedar Street

Atlantic, IA 50022

Home: 712-***-****

Cell: 712-***-****

Bev Groves – Secretary to Cass Co Atty

5 West 7th Street

Atlantic, IA 50022

Work: 712-***-****

Simony Reiley – Legal Assistant Knuth Law

210 E Cedar Street

Massena, IA 50853

Cell: 712-***-****

Work: 712-***-****

Personal References

Shannon Ryan

210 Birch Street

Atlantic, IA 50022

Home: 712-***-****

Work: 712-***-****

Lisa Krogman

902 Chestnut Street

Atlantic, IA 50022

Home: 712-***-****

Cell: 712-***-****



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