Customer Service Data Entry

Vashayla J. Pratt

Tracy, CA *****

209-***-**** cell

Objective: To gain and broaden my work experience while attending college.

Qualifications

I have years of administrative and front office experience with multiple

lines. I have previous manager/supervisor experience with customer service

skills in sales, banking and finance and health services. Always ready to

take a challenge, love problem solving and great ability to multi-task.

Education

2008-2009 MAS Certificate of Medical Terminology

1999-2002 Alameda College, 2 years of course work completed

1996-1999 High School Diploma Health Academy Honors,

Oakland Technical High School 4351 Broadway Oakland, Ca

Employment

04/07-09/08 Dispatcher, AAA

I was responsible assigning calls to the proper station and driver to

assist customers with service as promptly as possible. I handled a multi-

line phone with incoming calls regarding service calls and responding to

different towing contract stations. I also placed out going calls to AAA

members regarding their call information and location. I assisted with

California Highway Patrol service when needed in an emergency situation.

Properly documented all calls with accurate and up to date information and

make sure that they are all cleared properly. This position also consists

of typing and data entry.

09/06-01/07 Teller Bank Of the West 01/07-04/07 Teller, Wachovia

I handled routine financial transactions (deposits, withdrawals, advances,

loan payments, merchant transactions etc.), and balanced these transactions

daily while ensuring a positive interaction with customers and non-

customers. I also cross-sold bank products when appropriate, by making the

necessary referrals to those who specialize in the banks product line.

08/03-01/07 Admin Assist, Black Market Records

I answered incoming calls, employee scheduling, followed up with

customers, filing, and accounts receivable, shipping and receiving mail. I

also restocked office materials, data entry, typing and mailing

correspondence. Return calls to set up appointments and schedule meetings.

10/05-09/06 Sales Associate, Gap Outlet

Provide customer service, cashier, sales, stock, answering incoming calls

and maintain quality of store.

01/03-6/03 Receptionist/ Secretary (temp six month assignment)

I answered incoming calls, faxing, filing, email correspondent, placing

orders, updating calendar, scheduling, shipping and receiving, prepared

conference room for any scheduled meetings, data entry and updated company

files.

2000-2002 Customer Service Rep-Customer Service Supervisor, Providian

Financial

I answered incoming calls for middle standard and platinum visas and master

cards. Update account information (data entry), resolve customer issues or

disputes. Request mail, make adjustments for billing cycle, process

electronic payments on customer request, block lost or stolen accounts,

send out new cards, return calls to customers if needed, Check inquiries

for account balance/ available credit, verify funds, name and address for

merchant. I processed manual approvals and deletions for cash and purchase

transactions. Filing documents of customer relationship with company.

Customer Service Supervisor, Providian Financial (September, 2001-July

2002)

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