Customer Service Manager

Location:

Posted:

October 20, 2010

Anne Bass

Objective

Position utilizing customer service, management skills

Experience

June 2010 - Hallmark Corporation Salinas, CA

Present

Part Time Merchandiser

As a merchandiser I am responsible for keeping the card department

orderly and full. This involves putting away orders and re-ordering

merchandise, setting up and maintaining seasonal and special displays,

and other special projects as needed. I currently handle three retail

stores.

Jan. 2006 to Madonna del Sasso School Salinas, CA

June 2008

Development Director

Documented policies and procedure for events

Solicited major donors for contributions.

Created and managed fund-raising programs and activities for the

private Catholic School.

Researched, solicited bids and worked to locate sources for funding or

volunteers to perform the job

Jan. 1992 to Aug. Household Credit Services Salinas, CA

1999

Client Services Manager

Managed customer service representatives of a large call center.

Created policy and procedure manuals to assist representatives in

handling customer service calls.

Worked with clients to ensure their service levels were met.

Managed business projects from start to implementation

Education

Sept. 1984-June Gavilan College Gilroy, CA

1985 Cal Poly State University San Luis Obispo,

Sept. 1985-June CA

1986

AA Degree

References

References are available on request.