LISA ALLENDER

*** ******* ****

Monkton, MD *****

410-***-****

abitgb@r.postjobfree.com

PERSONAL STRENGHTS:

Twenty nine years functioning as a dependable, flexible and responsible

professional agent for independent insurance offices. Well organized,

confident and self-starting with excellent interpersonal, verbal, and

written skills. Capable of exercising independent judgment with solid

integrity maintaining client confidentiality.

PROFESSIONAL EXPERIENCE:

11/2007 to Present Vince Piscopo & Associates, Inc t/a

Perry Hall Insurance Brokers, Inc.

Personal Lines Account Manager

Perry Hall, Maryland

As the sole Personal Lines Account Manager for PHIB, I manage all aspects

of new business, underwriting and claims for approximately 3,000

policyholders. Also act as a referral source for additional lines of

coverage the client may request/require in the areas of commercial, life

and/or health insurance. As I maintain an excellent rapport with the

entire Personal Lines client base, I also work closely with the carrier's

marketing and claims representatives, underwriters, and various vendors.

Currently proficient with the guidelines of the following insurance

carriers: Erie, Safeco, Travelers, Encompass, Foremost, Brethren Mutual,

The Hartford, Progressive, MAIF and All Risks, Limited; as well as the

Applied/TAM Agency Management System. I also act as the agency's backup

"close of day" person for the TAM/Applied System, and provide a variety of

reports to management regarding the daily download of the agency management

system, as well as provide banking deposits for premiums paid to the agency

by walk-in clients.

07/2005 to 11/2007 Coffey & Company, Inc. - Sparks, MD

11/1998 to 02/2002 Personal Lines Account Manager

Account Manager controlling the agency's entire Personal Lines book of

business valued at $1.5 million; new business contact person, as well as

liaison to the mortgage brokers, local jewelers, and auto dealerships in

the Metropolitan area. Referral source for other lines of coverage within

the agency. Maintain an excellent rapport with the entire Personal Lines

client base, the carrier's marketing representatives, underwriters, as well

as claims adjusters. Duties include underwriting, management and claims

representation.

Accomplishments for Coffey & Company

-Successfully rewrote the agency's CGU book of business to Selective Ins.

-Effectively rolled-over designated flood policies to Selective Ins.

- Leadership role converting agency to the Applied /TAM system

-Converted office to paperless environment scanning and storing documents

06/1995 to 11/1998 Insurance, Inc. - Owings Mills, MD

02/2002 to 07/2005 Personal Lines CSR

Managed an assigned alpha-team split with exceptional customer service

satisfaction, excellent phone skills and overall knowledge of the personal

lines business; maintained needed relationships with company underwriters

and carrier's marketing representatives.

03/1994 to 06/1995 Diversified Insurance - Baltimore, MD

Commercial Lines Account Executive

Account Management duties for a large commercial lines book of business

including mail distribution, rating small BOP business, maintaining a

paperless environment, renewal process, issuing certificates of insurance,

endorsements and various correspondences for 27 commercial insurance

carriers.

03/1992 to 03/1994 HTG Insurance - Ellicott City, MD

Personal Risk Manager

07/1988 to 03/1992 Jennings Insurance - Baltimore, MD

Personal Lines Administrator

06/1981 to 07/1988 Maryland Casualty - Baltimore, MD

Policy Typist

EDUCATION:

Property and Casualty License - 1991

29 Years Practicing in the Insurance Industry

Graduate of Parkville High 1981

Variety of Courses including Personal/Commercial/Flood Insurance

Proficient in Microsoft Office: Word and Excel Spreadsheets, etc

Applied/TAM Agency Management System, Fax Advantage

REFERENCES:

Provided upon your request

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