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Medical Customer Service

Location:
Lakeland, FL, 33811
Posted:
October 20, 2010

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Resume:

Stacey Allen

**** ********* ****** *

Lakeland, FL 33811

863-***-****

abitez@r.postjobfree.com

To excel in all requirements and any challenges that is expected of this position.

Objective

• Experienced Medical Coder (ICD 9, CPT AND HCPC)

• Experienced Medical Billing and Posting

Skills

• Over 12 years in the Medical Profession

• Proficient with Windows, Mysis and Mestamed programming

2007– 2009

Provided Consultation daily with Roanoke Memorial Case Managers and Social Workers with DME needs and

Avante Group Director Of Medical Records Roanoke, VA

2010

Experience

Supervised all procedures within the medical records department are completed. Ensured that all patient

charts are in regulated order. Worked with nursing staff and resident doctor on daily basis for complete

patient care. Filed, copied and distributed patient records within charting system for reference. Ensured

that proper documentation is acquired for insurance payment. Enforced HIPAA compliant laws in

relation to release of any information

Advanced Homecare Homecare Liasion Salem, VA

questions. Educated patients and family members on how to use DME equipment. Marketed for AHC to educate

persons about their products and services. Worked daily with the sales and administrative teams to ensure clear

communication of patients needs. Obtained coverable diagnostic codes from Doctors to ensure payment from

patient’s insurance companies.

Village Family Physicians Lead Medical Technician Moneta, VA

2004 2006

Ensured that patient’s medical charts were in regulated order. That all forms were completed and properly identified

with Doctor’s signatures. Communicated with physicians and other healthcare professionals to clarify diagnosis and

to obtain additional information. Copied, distributed records essential for complete patient care. Supervised a team

of technicians. Enforced HIPAA compliant laws in relation to release of any information

Stacey Allen

Anthem Blue Cross Blue Shield Customer Service Rep Roanoke, VA

2002 2004

Answered incoming calls from personal healthcare subscribers who have questions about their medical policy,

premiums and claims processing. Assisted provider’s offices with claims issues and medical policy guidelines.

Processed medical claims submitted by provider offices

Quantum Medical Business Services Billing Specialist Roanoke, VA

2001 2002

Responsibility for medical accounts that consisted of diagnostic coding ICD 9, CPT and HCPC codes. Data entry,

billing, payment posting and insurance follow up. Problem solving of both insurance companies and patient issues.

Advanced Auto Parts Benefits Specialist Roanoke, VA

1997 2001

Answered incoming calls from employees who had medical, dental, vision, prescription, disability and FMLA

questions. Dealt with issues or problems on behalf of the employee. Day to day contact with benefit vendors

regarding benefit issues and to solve problems that may arise. Accounts payable for medical vendor BCBS of

Alabama.

Education

• Academic William Fleming High School, Roanoke, VA

• Intro to Medical Coding, Virginia Western Community College

• Health Records Coding, Virginia Western Community College

• Advanced Coding and Reimbursement, Virginia Community College

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