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Customer Service Design

Location:
Nashville, TN, 37208
Posted:
September 13, 2010

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Resume:

QUALIFICATIONS

Talented graphic designer with experience in print design. Work well

independently and competent in a team setting. Strong work ethic, ability

to meet deadlines, and take direction. Ability to effectively execute

projects from concept to completion. Fast learner. Strong research,

writing, and proofreading skills. Some office experience. Possess

leadership and interpersonal skills. Eager to enhance and learn new skills.

Layout design; Print preparation; Image correction; CMYK.; Duotone;

Cutting, trimming, mounting. Black and white photography. Printmaking:

photo lithography, etching.

TECHNICAL SKILLS/EXPERIENCE

SOFTWARE: Proficient in Adobe Photoshop, Image Ready, InDesign,

Illustrator, Macromedia and Adobe Dreamweaver, Freehand, Microsoft Office

(Word, PowerPoint, Excel) software. Mac and PC platforms.

PRODUCTION: Print media include: Logos, Business cards, Letterheads,

Posters, Invitations, Postcards, Advertisements, Flyers, Brochure, Magazine

layouts, CD/Package Design, PowerPoint Presentations

INDEPENDENT WORK 2008-present

Design work includes logos for An Affair to Remember, Merry Heart, Melvin

Lightford (Maestro, Lightworks Muzik), and Jerry Lewis (PCA- People

Concerning All), What's Real Nashville. Business cards and letterheads for

An Affair to Remember, Watch Yo Mouth Productions, Merry Heart, Candice

Lightford, Jacqueline Kinzer. Graduation, birthday, baby shower, and

wedding invitations and flyers.

ROXBURY MEDIA GROUP, Nashville, TN 2007

Freelance Designer: Created mail-out brochure for Mega Success Conference

2008. Produced, cropped images, and set type for posters, flyers, and CD

covers. Designed logos for Bailey Martin & Associates and FAM ENT. Updated

website using Flash for Carpet Technologies.

EDUCATION

UNIVERSITY OF PHOENIX, JOHN SPERLING SCHOOL OF BUSINESS, Nashville, TN

2008-2010

Major: Business Administration, MBA

Courses Completed: Management, Business Law, Organizational Leadership,

Quantitative Reasoning for Business, Economics, Accounting, Applied

Business Research and Statistics, Operations Management, Corporate Finance,

Marketing, Human Capital Management, Strategic Planning and Implementation

Graduation Date: July 2010

UNIVERSITY OF TENNESSEE, CHATTANOOGA, Chattanooga, TN 2003-2007

Major: Graphic Design, BFA

Design Courses Completed: Visual Studies I: 2D design, Visual Studies II:

3D Design, Visual Studies III: Color Theory, Drawing for Graphic Design,

Black and White Photography, Photography for Graphic Design, Typography I:

Beginning Typography, Intermediate Typography, Processes and Materials for

Graphic Design, Advanced Typography, Professional Prep for Graphic Design,

Graphic Design Workshop

Design work includes:

. Magazine ads for RU Vodka and Clumpies Ice Cream Company; logos;

websites; brochures; magazine layouts; identity sets; flyers;

posters; post cards; CD cover; book covers; imposition; web and

print banners; group design projects; Senior Thesis Project Month of

Resentment

Graduation Date: May 2007

EMPLOYMENT

RITE AID PHARMACY, Management 2004-2010

Nashville, TN 37208

Began working as a cashier during the summers from 2004-2007. Became part

management in 2008. Fulfill duties of store manager in his absence and

assist store manager; customer service; use store computer system to

process recalls, damages, transfers, vendor receipts, send and receive

system mail, edit KRONOS, computer-based training; cash handling/financial

accountability; loss prevention: perform cashier audits, monitor price

changes; merchandising: planograms, pricing, store maintenance and

appearance, vendor check-in; inventory management: cycle counts, zero

counts, overstock backroom maintenance; new hire training

AWARDS/HONORS

RAPTAR Customer Service Award: 2010, 2007; Hope Scholarship: 2004-2007;

Dean's Scholarship: 2003-2007; UTC Department of Art Student Juried

Exhibition: 2005, 2006; UTC Faculty Concert Series Music Scholarship

(Poster design competition): 2005-2006; UTC Scholars in Residence: fall

2005, fall 2003; Phi Beta Sigma Fraternity Scholarship: 2003-2004; FBCCH

Scholarship: 2003



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