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Customer Service Representative

Location:
Escondido, CA, 92026
Posted:
October 15, 2010

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Resume:

Sonia Fox

**** ******** **. ********* ** *****

760-***-**** 760-***-****

Distinguishing qualifications

. Finance Applications; Ten Key; Bookkeeping & Typing

. Notary; Timberline

. QuickBooks

Professional Experience

07/03-12/08 Payroll / HR -Mayer Roofing INC. :Escondido CA.

Responsible for all field payroll about 500+ employees for piece work,

ensuring that weekly payroll was processed timely and accurately into

system, using Timberline program. Responsible for three other employees

that entered payroll, ensuring that at the end everything was entered

accurately before printing checks. Also getting checks out in a timely

manner to arrive at our 3 other locations on time that were located in LA,

RIVERSIDE, & BAKERSFIELD. Also entering new employees into the system and

preparation of termination reports,ensuring compliance with Federal and

State laws. Also benefits & garnishments, and attending meetings with

project managers, office managers and supervisors, filing confidential

employee records and assisting the HR Director in whatever needed,

answering phones, making copies and translating memos and letters from

English to Spanish.

07/02-03/06 Customer Service Representative-Jerome's Furniture: San Marcos,

CA.

Responsible for receiving all payments from customers; while ensuring

proper completion of delivery. Responsible for the efficient and accurate

processing of all customer order requests and returns. Ensured customer

service while assisting sales representative and operating a multi-phone

system for all incoming calls.

02/01-04/03 Office Care Representative-Dj Orthopedics, LLC: Vista, CA

Responsible for maintaining all correspondence received via us postal

service for completion of daily deposit. Provide direction to other

employees for creation of finance batches for data entry. Ensuring accuracy

and compliance for all money received on excel spreadsheets.

05/00-11/00 Element Assembler- Osmonics INC. : Vista CA.

Responsible for the daily operation of various tools and performance of

other highly skilled work, such as layout, fitting and assembly parts.

Required on a daily basis of cutting materials using measuring devices to

specified measurements listed on the order form for proper preparation.

02/99-09/99 Shipping Clerk-Callaway Golf Company: Carlsbad, CA

Responsible for printing invoices and distribution for proper order

completion while ensuring proper packing according to the invoices that

were generated. Weighing of packages and labeling for proper shipping to

customers.

10-98-01/99 Customer Service Representative-Cable Michigan INC.: Norton

Shores, MI

Involved in all aspects of customer service which entailed answering a

multi-phone line system, setting appointments and problem solving.

Effectively handled inquiries from customers and other departmental

requirements.

08/93-07/98Shipping Clerk- Callaway Golf Company: Carlsbad, CA

Responsible for the completion of packing all incoming orders and printing

shipping labels for proper expediting of customer orders. Participated in

quality control of inspecting all areas of production and ensuring proper

manufacturing of products.

EDUCATION

. Facilitator Skill Training 2002; Dj ortho, LLC

. Garfield High School 1992; Los Angeles CA

SKILLS

. Windows ; Word; Excel 98; Windows XP; Outlook

. SAP Manufacturing Software & Dezine Billing Software

. Bilingual (Spanish) Spoken, written and reading



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