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Customer Service Manager

Location:
South Bend, IN, 46637
Posted:
October 15, 2010

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Resume:

Richard Horvath

*** ***** ** *** ***** Arms

South Bend, IN 46637

574-***-**** 574-***-**** cell

abitdh@r.postjobfree.com

PROFESSIONAL Brown Mackie College, South Bend, IN

EXPERIENCE Asst Director Admissions, June 2010 – Present

• Provide customer service, academic guidance and counseling to prospective

and current students

• Mentor students quarterly to ensure they meet academic goals

Old Navy, Fort Wayne, IN

Operations Manager, April 2008 – Oct 2008

• Successfully transitioned logistics team into broader scope of operations

• Audited store for Company, State and Federal compliance

• Managed 45+ employees in sales, customer service and merchandising

• Hired, trained, coached and disciplined team members in accordance with

company policy

Edy’s Grand Ice Cream, Fort Wayne, IN

Production/Warehouse Dec 1997 – June 2004

Warehouse Manager, June 2004 – April 2007

• Planned, supervised and implemented outside warehouse for packaging and

ingredients, eliminating need for 2nd party storage

• Implemented computerized lot number tracking for ingredients and packaging

• Received 2 “Change Master” awards for special project performance

• Reduced ingredient downtime to under 0.7% through lot management

• Highly skilled trainer (forklifts, HACCP, OSHA, MS Office)

• Lot tracking program resulted in two consecutive 100% end of year inventories

allowing plant to eliminate further full inventories

• Performed numerous daily, weekly and monthly preventative maintenance

schedules on freezers, forklifts, conveyors and production equipment

Meijer, Inc, Fort Wayne, IN

Cash Office Manger, Feb 1995 – Aug 1997

• Reduced cash control from over 2% to under 0.3%

• Wrote schedule for 200+ service team members

• Interviewed, trained, coached and disciplined team members in accordance

with company policy

Full Time Parent/ Student, Nov 2008-May 2010 Oct 2007- Mar 2008

EDUCATION Indiana University, South Bend, IN

B.A. Psychology, Aug 2010

• •

TECHNICAL HACCP/OSHA Multiple forklift platforms

SKILLS • •

Inventory specialist Mechanically skilled

• •

Preventative maintenance Conflict resolution

ADDITIONAL Basic Spanish skills

SKILLS • MS Office/ SAP/Inventory Management/Scheduling software



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