Customer Service Quality Assurance

**** **** ****** ***** 402-***-****

E-mail: *****@***.***

Council Bluffs, IA 51503

Melinda D. Mass

Objective: Administrative Assistant / Data-Entry / Customer Service

Seeking a challenging position where my progressive experience

and flawless task execution can improve the customer

satisfaction and can enhance productivity of the company. A

position which will allow me to further utilize my existing skills

and enable to acquire new abilities

Core Strengths Ø Customer Service Ø Team Building

and Abilities:

Ø Organization and Inventory Ø Detail Oriented

Ø Computer Literate

Ø Communication and Compliance Ø Financial Accountability

Ø Minimal Supervision Required Ø Problem Solving

Work experience: Telmar Network Technology 2007 - Present

Council Bluffs, IA

Quality Assurance Inspector

Ø Implemented protocols, qualification, and validation

procedures documented by the organization, ISO 9001: 2000

Requirements and TL 9000 Requirements

Ø Visually inspected, clean and verify that product complies

with federal, company and customer standards

Ø Report damages and discrepancies for accounting,

reimbursement and record keeping purposes

Ø Validated the accuracy of order fulfillment documentation

including special notes and change orders as it relates to

the product

Ø Enter accurate inventory and product tracking data into

the computer system to ensure correct packaging and

shipping

Applebee’s Bar and Grill 2005 – 2007

Council Bluffs, IA

Hostess / Carside-To-Go

Ø Greeted excelled and provided world class customer service

Ø Directed and instructed dining room personnel on customer

needs

Ø Ensured compliance with special needs or requested

accommodations

Ø Inspected and maintained the dining facilities

Tastee Treat Log Cabin – BBQ 2005

Council Bluffs, IA

Cashier / Food Preparation

Ø Received payment by cash, check, credit cards, vouchers, or

automatic debits

Ø Issue receipts, refunds, credits, or change due to customers

Ø Greeted customers entering establishments; maintain clean

and orderly checkout areas

Ø Resolved customer complaints, answer customers' questions,

and provide information on procedures or policies

Ø Prepare a variety of foods according to customers' orders or

supervisors' instructions, following approved procedures

Ø Package take-out foods and/or serve food to customers

Education: Abraham Lincoln High School Diploma

Council Bluffs, IA

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