Customer Service Research

Courtney Benvenuto

P.O. Box ***

Zephyr Cove, NV 89448

Cell Phone 775-***-****

*****************@*******.***

EDUCATION

****-**** ****** ** **** in Sociology, University of Nevada, Reno

2004. Bachelor of Arts in Sociology, Pepperdine University

May 2004. GPA, 3.65

Communication Skills

-Refined written communication through years of paper writing

(research proposals, research papers, etc.) for Bachelor's and

Master's degrees.

-Professional correspondence to professors, staff, and students.

-Verbal communication skills have been honed from teaching experience,

dealing with disgruntled students over grades, and maintaining

professional customer service relations in high stress environments.

-Extensive and prolific reading with speed and comprehension.

Teamwork

-I thrive in team-oriented environments from sports, to busy

restaurants, research projects, and alpine ascents.

-I can keep my cool and remain positive and upbeat in a high stress,

fast-paced environment.

Organizational/Computer

-My mental organizational skills help me maintain high functionality

in a fast-paced, high stress environment. I have been called the mind

reader by many customers.

-I can create spreadsheets and manage data in Excel or SPSS.

-Competent in Office in the Windows or Mac form.

-I can flourish with or without deadlines and can multitask well.

Knowledge Base

-Extensive social theory, race, ethnicity, family

-Extensive feminist theory

-Symbolic interaction

-Statistics

-Research Methodology

-Health, Diet, Nutrition, basic biology

-Student tutoring experience including volunteer work with juvenile

delinquents.

Contact this candidate