Customer Service Manager

Ronald B. Coller

***** ****** ****** *. ****, MN 55038

651-***-**** cell, 651-***-**** residence

*.******@*******.***

Summary

Seasoned operational management professional specializing in supply chain,

procurement, warehouse distribution, work order flow and contact center

management that collectively provides Operational Excellence to positively

impact the bottom line.

Background with large (corporate) and small companies utilizing realistic

operational practices that engage employees and build a team atmosphere.

Skills

. Inventory Control and Management

. Inventory Forecasting

. Vendor Management

. Domestic and Import Material/Product Sourcing

. Negotiations - Price and Contract

. Excessive Inventory Liquidation

. Cash Flow Management

. A/P and A/R Processes

. Company and Department Budgets/P&L

. Lean Six Sigma Practices

. SOP Implementation - Procurement Policies and Procedures

. In-Bound and Out-Bound Call Center Management

. Warehouse Logistics

. Warehouse Pick & Pack Management

. Visual Management - Metrics

. Establishing Employee Performance and Goal Expectations

Professional Experience

Taymark (Taylor Corporation) White Bear Lake, MN 2005 - 2010

Purchasing Manager

Direct the procurement of 40,000 SKU's from 500 different vendors with an

annual spend of 14 million. Managed a team of 8 Purchasing Agents that

used supply chain strategies to maintain inventory control. Developed

SOP's for inventory purchasing, forecasting, procurement and the management

of vendors. Consistently used Lean Six Sigma practices and Visual

Management to improve and maintain operations and cash flow.

Sr. Merchandise Manager

Direct the pagination of 15 different catalogs/campaigns with annual sales

of 30 million. Managed a team of 6 Merchandise Managers that ensured

customers were offered quality products that produced profitable campaigns.

Office Operations Manager

Direct the daily flow of customer orders through Order Processing, Credit,

Art and Data Maintenance Departments. Managed 45 employees that ensured

the accurate and timely production of customer orders in a heavy seasonal

atmosphere. Improved order turn time while decreasing labor dollars.

Reduced returns and allowances by 25% through new procedures while

increasing employee engagement.

QuickSilver St. Paul, MN 2004 -

2005

Trainer - Express Couriers

New hire Courier training and development on company and customer

expectations. Including, policies, customer service, in-vehicle computer

and daily operations.

Ronald B. Coller

15772 Falcon Circle N. Hugo, MN 55038

651-***-**** cell, 651-***-**** residence

*.******@*******.***

EZ Way Inc. Minneapolis, MN 2001 - 2003

Operations/Customer Service Manager

Direct the daily flow of orders and customer service for a busy medical

equipment company. Managed 8 Territory Sales Associates who provided

support and the weekly schedule for outside Territory Sales Managers.

Also, managed 4 Customer Service Specialists that handled all aspects of a

Customer Service/Order Department. This also included the scheduling and

coordination of 60 annual trade shows along with all aspects of the

Credit/Billing and Purchasing Department. Implementing and staying within

a budget were vital to the success.

Major Video Concepts St. Paul, MN 1989 - 2001

Regional Director Supervisor

Manage and coordinate the efforts of 8 Regional Directors in their Midwest

territories. Responsible for the P&L which includes directing staff to

maximizing revenue and profits in approximately 300 retail stores with over

5 million dollars in sales. Communicate with Regional Director's and

retail stores on a daily basis to ensure satisfaction with the video

program. This also includes the supervision of internal Customer Service

Specialists.

Operations/Warehouse Manager

Manage and coordinate the functions, activities and personnel of a video

distributing warehouse containing 20,000 SKU's and a million items in

inventory. Kept labor (25 employees) and inventory levels below budget

expectations while maintaining a heavy warehouse production schedule.

Inside Installation Specialist/Inventory Manager

Schedule and coordinate new store installations and closes through the

supervision of 3 Installation Reps and 7 Data Entry Specialists. This

includes the purchasing and shipping of over a million dollars in fixtures

annually. Lead inventory control aspects of all videos located in the

warehouse, with field staff and in stores.

Office Manager

Direct the daily flow of order entry in a busy office atmosphere. Lead the

efforts of 7 Data Entry Specialists and coordinated the disbursement of

field staff expenses, pulling and shipping of product to stores and field

staff, inventory and ordering of office supplies.

Education

Associate Degree in Business Administration - Rasmussen College

Training

Lean Six Sigma - Banyan

R4 - Achieving the Right Environment, Feelings, Performance, Results -

Taylor Corporation

Supply Chain Management - Taylor Corporation

Negotiation Seminars

Personal Interests

President of the District Two Hockey Officials Association

High School Hockey Official

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