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Customer Service Manager

Location:
Dayton, NV, 89403
Posted:
October 20, 2010

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Resume:

Heather H. Fletcher

-*

*** ****** *****

Dayton, Nevada

89403

775-***-****

775-***-****

abita4@r.postjobfree.com

Objective

I am looking for a position in which I can utilize my skills and expand upon them for my benefit

and the benefit of the company I work for.

Experience

Funds Verification Clerk / Dollar T ree

April 2007 - August 2007

Robert Half / Accountemps Las Vegas, NV 702-***-****

As a temporary employee for Dollar Tree, I worked in their bounced check division. I contacted

banks and other financial institutions via phone and int ranet to verify account funds. The job

i nvolved communication skills both spoken and wri t ten, data entry, updating account

i nformation and filing.

L oan Associate / Inventory Clerk

August 2003 - May 2004

Super Pawn Las Vegas, NV 702-***-****

As a loan associate, I assisted customers with collateral loans, payday loans and automobile t i tle

loans; as well as payment of those loans. I also held a position as an inventory clerk in their

central jewelry processing center.

Vault Supervisor

July 1999 - October 2000

The Carson Nugget Carson City, NV 775-***-****

Maintained a vault with anywhere between 1.5 and 7 million dollars at any given time.

Oversaw all aspects of cash f low throughout the casino including but not limi ted to front line

cashiers, change booths, gamming f loor, and restaurants. I was also responsible for employee

scheduling, t ime sheets, and shift assignments; as well as t raining new employees.

Deli Manager

May 1998 - June 1999

F ry’s Food & Drug Chandler, AZ 408-***-****

Responsible for maintaining a high level of customer service, keeping t rack of inventory and

ordering stock as needed, scheduling and time cards for a staff of 6 to 10 employees.

Bookkeeper

September 1997 - March 1998

Gameworks Tempe, AZ

General bookkeeping, including but not limited to maintaining a balanced vault, breaking down

and creating cash drawers for the various t ills and change people. Creating gamming cards

(works like a gift card). Answering phones and providing customer service.

Assistant Store Manager

August 1994 - June 1997

Penny Pincher Auto Parts Phoenix, AZ 602-***-****

All aspects of opening and closing of the store, as well as customer service, employee overrides

and cashiering.

Education

Mesa Community College Mesa, AZ

1997 - 1999

Civil Engineering

Glendale Community College Phoenix, AZ

1989 - 1991

Associates Degree / Business Accounting

Computer Skills

Windows Office

QuickBooks

Access

Excel

Power Point

Ten Key

References Available Upon Request



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