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Customer Service Quality Assurance

Location:
Schofield, Wisconsin, 54476, United States
Posted:
October 20, 2010

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Resume:

Heather K. Beese

Objective

Patient Care Coordinator

Education

Wausau West High School - Diploma 05/1995

Northcentral Technical College - CNA 07/1995

Work Experience

DC Everest Area Schools 11/16/2008 - 02/27/2009 (laid off) and 10/2009

-current

Special Education Assistant

Educational & hygiene support for CD students, student supervision, teacher

support,

monitoring & application of oxygen, straight catheterizations

United Healthcare - Innoviant

04/2009 - 10/2009

Pharmacy Benefit Technician

Answer member, pharmacy, & doctor questions on plan design, claim

resolution,

initiate prior authorizations, filing, miscellaneous duties, data entry,

near 100% call accuracy

Fairfield Inn & Suites 06/2008-12/2008

Weekend Night Auditor

Hotel supervision, checking guests in & out, answering phones,

making reservations, breakfast preparation/set up, nightly audit

Petco 03/2008-06/2008

Cashier

Customer service, answering phone, operating cash register

ABR Employment Services 08/2006 - 01/2008

Pharmacy Benefit Technician

Answer member, pharmacy, & doctor questions on plan design, claim

resolution,

initiate prior authorizations, filing, miscellaneous duties, data entry,

filling out and mailing member/pharmacy

quality assurance surveys, near 100% call accuracy

DC Everest Area Schools 01/2003-02/2006

Special Education Assistant

Educational & hygiene support for CD students, student supervision, teacher

support

Wausau Hospital 07/1995-02/2007

Emergency Department Clerk

Patient registration, data entry, operating a multi line phone system,

order entry, use of &

troubleshooting of office equipment, using a paging system, breaking down &

retrieval

of medical records, miscellaneous duties

Volunteer Work

Former Mt. Olive Sunday School Teacher

Future Weston Academy Graduate

Former Treasurer Weston Elementary PTO

Additional Classes

Survey of Anatomy & Physiology

Intro to Psychology

Race & Ethnic Diversity

College Math

Exceptional Receptionist

References Available Upon Request

Cell: 370-4346

Email: abit97@r.postjobfree.com



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