Customer Service Supervisor

SONYA B. GARCIA

_____________________________________________________________________________

_____

**** *. ******** ***.

STOCKTON CA. 9207

530-***-**** EMAIL:abit74@r.postjobfree.com

Objective: Seeking a Customer Care/Servic4 position. Offering excellent skills in telephone

techniques. Over 20 years of Customer Service Edperience, typing (60wpm),

filing

and computer software programs. Cheerful outlook and a positive attitude.

Employment: 7/2008 - 11/2009 Sales Assistant Synder

Filtration

Supervisor: Jeffrey Yeh 707-***-****

Assist our four regional salesmen with quotes, obtaining shipping cost quotes,

taking meeting minutes, input customer information into computer system daily.

Basic office duties including fax, answer phones, file, scan use computer

programs

daily (windows xp, microsoft word, excel, outlook). Completed assigned tasks in

a timely manner.

5/2007 - 7/2008 Reference D.A. Cultural Center Public

Library

Supervisor: Ellen Porter-Cheechov 707-***-****

Complete Daily router list (collect materials patrons have requestee from solano

county libraries), distribute daily delivery of holds for patrons and return materials

to shelf, display upcoming events throughout library, shelf read reference section

of

library, help in other departments as needed, complete assigned tasks in a timely

manner, ready meeting rooms for special events.

1/2005 - 3/2007 Office Manager Master Dynamics of

Vacaville

Supervisor: Saied Sattari 707-***-****

Receptionist duties (answer phones, file, fax, scan), process orders for

customers,

input information into computer system daily, package outgoing orders, ready

packages

with all shipping labels and appropriate paper work, complete assigned tasks in a

timely manner

12/2003 - 12/2004 Customer Service Manager Blue Mountain Air

Supervisor: Tim Barrowcliffe 707-***-****

Scheule appointments with homeowners and developers, maintain accurate

customer files in computer system (Quickbooks), kee daily lof of all appointments

and times of service for all HVAC technicians, recetionist duties (answer phones,

file, fax, scan order parts), had daily customer contact, 80% of all calls to

company

were directed to my department, I competed almost 100% of all calls

independantly.

2001 - 5/2004 Administrative Assistant California Charter

Academy

Supervisor: Jill Khan No Longer Operating

Receptionist duties (file, fax, phones and scan), submit office equipment orders,

upkeep of student/personnel files, train incoming office staff, Inventory office

supplies

and order accordingly, create memos for staff and students, assit teachers, enter

information

into computer system daily, impose rules and regulations for students and

personnel,

create documents as dictated, personal assistant to Site Coordinator, complete

new

student and returning student enrollments.

2001 - 2002 Dispatcher in Training Gridley Police

Department

Supervisor: Liz Lewis 530-***-****

Trained as a police dispatcher, recetionist duties (file, fax, phones), took critical

information in specific order from 911 calls as well as main line calls, contacted

specific departments (wants/warrants, specific county office, parole/probation).

dispatched officers to specific locations and relayed pertinent information to

officers,

filed/created reports, interend citations into computer system, entered calls for

service into computer system on a daily basis, interacted with the public as well

as officers and office staff, handled confidential information on a daily basis.

1989 - 2001 Customer Service/Cashier Toys R Us

Supervisor: All 800-***-****

Refunds, exchanges, cashier, supervisor of all cashiers, receptionist duties,

handled money daily, money counter (accounted for all previous days sales),

cojputer system input daily, trained new employees in all areas of the store

(cashier,

returns, rgd-defective merchandise, stock, pick-up, deliveries), located

references

and former employers of persons being considered for hire, conducted

orientation

classes for new employees.

EDUCATION: 2000 - 2001 CTEC Career Training & Education Center

• Yuba Community College ROP Program Administration

• Microsoft Office Professional 2000

• PowerPoint

• Microsoft Word

• Exce

High School Graduate

REFERENCES: Availabel Upon Request

CERTIFICATES: Yuba Community College ROP Program Administration

Microsoft Office Professional 2000

Typing Certificate @ 60 wpm

MS Word Basic Certificate 73%

10-key Certificate @ 11420 gross key strokes per hour

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