Technician Support

C hristopher Dinkins

**** ******** **. *********, ** 44109 216-***-****

OBJECTIVE

To obtain a PC technician position where I have the opportunity to

advance using my skills in computer hardware and software

networking and becoming part of a team.

Education

KAPLIN UNIVERSITY – Parma, OH, Degree, 10/10

Diploma in Computer Support Technician Program GPA: 3.7/4.0

Concurrent Employment with College Studies:

Student Helpdesk Technician (2007 to Present): Provide

networking/desktop support and perform mainframe and account

maintenance tasks. Earned commendations for teamwork,

flexibility and work excellence in providing IT support to students

and faculty.

Skills & Abilities

Helpdesk/PC repair: Customer

service, RAM upgrading, Imaging PCs,

helpdesk analyst, hardware replacement,

Microsoft office/windows, joining PCs to

the domain, repairing PCs, hard drive/CD

ROM removal, and taking apart PCs.

Wireless Configuration.

Direct care: Assist disabled

adults in their home with daily living skills.

Taking residents out in the community for

different functions. Assist them with

bathing clothing. I’m currently still in the

field. My experience in this field helps me

perform independently and work as a team

in any work environment.

Experience

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Able to work in a fast paced atmosphere.

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Successfully imaged over 1000 desktop computers quickly and

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accurately

Successfully imaged over 300 laptop computers quickly and accurately

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Diplomatically resolved customers complaints on as-needed basis

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Ability to work independently and make decisions with no supervision

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Delegated responsibilities to employees to meet company’s

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expectations

Effectively developed telephone communication skills and consistently

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met quotas

Reimaged and upgraded PC’s from Windows 2000 to Windows XP

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Maintained all record-keeping procedures without error

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Pomeroy IT Solution Cleveland, Ohio (07/10-10/10)

Our Lady of the Wayside, Avon, Ohio (01/07-present)

Aspen Community Living, Brooklyn, Ohio (03/07-02/10)

Koinonia Homes, Independence, Ohio (02/03-09/07)

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Contact this candidate