Matthew Lewis

Phone: 801-***-****

abit6r@r.postjobfree.com

I am looking for a position in shipping using my previous experience in, national- international shipping,

receiving, warehousing and order placing. If given the opportunity I would save shipping costs, insure

accuracy of product shipped, and maintain quality of shipments by using correct packaging procedures. I

have 5 years of customer service experience and pride myself on making happy customers. I am able to

use Microsoft Excel to create spreadsheets and daily reports. FedEx, UPS, Team, Global and Seko are

some of the carriers and systems that I am most familiar with.

Previous Work Experience:

Photography Assistant and Host 9-2010 to 9-2010 Utah State Fair, Curtis Parker 801-***-****

Worked in the photography department to organize photography entry and categorization. Directed

patrons, judges and answered questions regarding entry requirements.

Shipping and Receiving Clerk 1/2010 - 8/2010 Idaho Technology Inc. 801-***-****

Experienced with warehouse services, picking, cycle counting, receiving RMA's (returns), verifying

product orders delivered against purchase orders including inspection and documentation of bio, chemical

and industrial items. Experienced in FedEx and UPS shipping applications and shipping ITAR Regulated

items, AES course completion for International Shipping processes such as packaging hazardous and non

hazardous materials, medical equipment, bio identification materials and struments.

Shipper-Receiver, Manual labor, Warehouse, Production, Marketing surveyor, Metal work 2001- 2010

SOS staffing 801-***-****

Positions with various companies through SOS Staffing gained experience in the following: shipping

(Trained in international shipping of medical and ITAR), receiving (including hazardous, chemical, Bio,

medical and industrial items) inspection, lotting, warehouse operations, construction cleanup, staining,

marketing surveys, metal work.

Photography Assistant and Host 9/2009 - 9/21/2009 Utah State Fair Curtis Parker 801-231-5357State Fair

photography department assistant.

Sales and Service Rep II 3/2009 - 5/2009 Convergys Salt Lake City, UT 801-***-****

Assisted customers with Bank of America credit card details such as APR, balance transfers and

loan information including sales and credit card program upgrades.

The North Face Sales and Product Expert 10/2008 - 3/2009

Sold products including tents, sleeping bags, backpacks and outerwear. Workload included

customer service documentation regarding warranty, product replacement and shipping issues.

Email Support Lead 3/2008 - 9/2008 Scheduled agent's workload to ensure emails and comment card

assignments would be completed within the service level determined by the client. I also recorded and

reported service levels in Excel documents for our client.

Floor Support 8/2007 - 3/2008

My main responsibilities were to lead, guide and assist agents with difficult situations, promoting better

average handle time.

Escalations E-Commerce Agent 10/2005 - 8/2007 Convergys Salt Lake City, UT

Responsibilities included; customer reparation, dispute correspondence and arbitration,

Store/Shipping/customer modulation/record keeping.

Additional Accomplishments certifications and Skills

Certificate: Certified by US Census Bureau in A.E.S. Compliance

Completion of Communication, Organization, Problem solving, Esteem Building, Workshop offered By

the State of Utah Department of Workforce Services for Problem Solving and conflict management.

Attention to Detail:

Rare ability to detect problems and correct or report to appropriate personnel.

Exceptional ability to sort, check, count, and verify numbers.

Sound ability to understand and follow safety procedures.

Strong ability to maintain quality, safety, and infection control standards

MSDS knowledge and Hazardous code knowledge.

Equipment and Tools:

Carpentry Tools, Forklift experienced (current ceritifcate can be obtained), hand truck, forklift (can get

certification if needed), box truck, Tile Saw, Small hand tools drills, saws etc., welding, soldering iron,

paper/water/gum tape machine, Foam-gun packaging, light equipment.

Computer experience:Microsoft Word, Windows, WordPerfect, Excel, Lotus, Inventory Management

Software, Commercial shipping software such as FedEx Office, Banking software, sales

software.Community Envolvment: Avid Fly Fisher and Fishing Ambassador for local

organization.Education: High School Diploma from Bingham High

SLCC (Post Secondary): continuing education

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