Customer Service Manager

B. Maxwell Shoemaker

*** ****** ******* ***** 904-***-****

Orange Park, FL 32073 abit6l@r.postjobfree.com

EDUCATION

Master of Business Administration

University of North Florida, Jacksonville, Florida

May 2007 - August 2009

GPA: 3.78 out of 4.0

Bachelor of Science in Justice Studies

Georgia Southern University, Statesboro, Georgia

August 2001 - May 2006

GPA: 3.5 out of 4.0

WORK EXPERIENCE

Marketing Professional/Accelerated Management Trainee

Foundation Financial Group, Jacksonville, Florida

September 2010 - Present

- Contact potential clients and discover their goals in regards to

refinancing their mortgage

- Act as liaison between clients and underwriters in order to keep clients

informed throughout the entire process of refinancing their home

- Keep detailed documentation organized in order to quickly retrieve any

needed documents for both clients and underwriters

- Manage time wisely in order to succeed in the Marketing Professional

position while simultaneously keeping on track and outperforming

expectations during training for the Accelerated Management Trainee

position

Restaurant General Manager

Pizza Hut, Inc., Jacksonville, Florida

May 2004 - September 2010

- Manage all aspects of the restaurant consisting of a team of

approximately twenty employees

- Perform cash control and inventory control operations of the restaurant

which has weekly revenues of approximately $20,000

- Work independently and as part of the team to enhance the experience of

customers by ensuring the best possible service through the use of various

customer service and management techniques

- Direct and train employees on duties around the restaurant

- Perform interviews for possible future employees

- Maintain facilities while maintaining levels of service and profitability

exceeding corporate expectations

- Report to higher levels of management in regards to labor, sales, semi-

variables, forecasting, scheduling, customer service, and areas of

opportunity to improve operations

Healthcare and Industrials Sectors Analyst/Operations Manager

Osprey Financial Group, University of North Florida, Jacksonville, Florida

August 2008 - April 2009

- The Osprey Financial Group is a one-year, course focused on the active

management of a portfolio using a portion of the University of North

Florida's endowment fund

- Performed valuation analysis of equities including discounted cash flow,

free cash flow, dividend discount, and comparative ratio analysis

- Presented potential securities to include in the portfolio

- Maintained facilities in the trading room, recorded and filed all

relevant documentation necessary for various reports

- During the management period of the portfolio, the 2008-2009 edition of

the Osprey Financial Group had a positive absolute return of 1.88% (11.89%

relative to the portfolio's benchmark)

Youth Athletics Supervisor

Statesboro-Bulloch County Parks and Recreations Department, Statesboro,

Georgia

October 2001 - April 2006

- Supervised athletic events consisting of approximately ten employees

- Maintained community relations with schools and participants

- Managed the preparations of activities

- Educated and taught fundamentals to participating youths and adults

- Ensured that events and games stayed on schedule and that all activities

were completed in a timely and satisfactory manner

SKILLS AND AWARDS

- Proficient with Microsoft Office (Word, Powerpoint, Excel)

- Member of Beta Gamma Sigma, international honors society for collegiate

schools of business

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