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Construction Customer Service

Location:
Carmichael, CA, 95608
Posted:
October 20, 2010

Contact this candidate

Resume:

K andy A . T hompson

**** ********* ***** #* *****: 916-***-**** / Fax:

916-***-****

Carmichael, CA 95608 E-mail :

abit57@r.postjobfree.com

Construction Administration / Community & Association Management / Senior Housing Director

A llow me to introduce myself, my name is Kandy Thompson, and I reside in the Carmichael area

of Sacramento County. In March, I moved to Carmichael from Southern California where I lived for the

past seven years. In Lancaster, (seventy miles North of Los Angeles) I managed the Construction

Administration operations for Manuel Concrete & Construction Co., since January 2004. Fred Manuel,

the owner of Manuel Concrete and Construction Co. had to abruptly close business doors: Fred Manuel

passed away in November 2009, caused by a variety of health issues. In March 2010 the business was

officially closed. In December 2008, I became the Construction Controller; this was my final position at

Manuel Concrete and Construction.

I am determined to find the company capable of providing future stability that benefits the

community and its employees (families and vendors). Great expectations will be satisfied with the

qualifications, education and experience that I able to offer, as an employee. I offer direction, preparation,

negotiation, planning budgets and scheduling, program execution performance and presentations, (public

speaking and public presentations) coordination of resources, customer interface, logistics support,

purchasing, engineering, manufacturing, quality assurance, and production, inventory of residential,

commercial and industrial phases of construction. I can develop and execute contractual requirements,

finances (P&L) reports, strategies and goals to align job costs. I have the key to supervise daily routine

tasks and reports in accordance to schedules, procedure and company policy. Do you need a strong leader

with good ethical conduct, common sense and judgment to ensure, attract and confirm future accounts,

customers or clientele? I have the professional appearance and expertise to represent your company to

customers, general public, media and government agencies. I will develop in depth knowledge of the

customer organization to establish a close personal relationship with key-decision makers.

Prior to my position as a Construction Controller, I began my own referral agency a sole-proprietor,

in Sacramento, CA. I provided housing options/referrals to the Senior Citizen community. In 2002 I was

determined to find housing options available to the Senior Citizen community with limited monthly

income. It was unfortunate that the majority of my clients had no family or future financial planning. In

2002, I began researching supplemental income and financial options (Social Security Benefits). I

pursued the role as an Advocate / Ombudsman, questioning and addressing a variety of complex

administrative and organizational issues in Social Security and Health Care System. I addressed the

needs, regulations and the available housing options for the Senior Citizen community. I began public

speaking at seminars to campaign for Social Security Rights and Healthcare Reform. The most rewarding

accomplishment is reaching out to the Senior Citizen community. It is my clients, who encouraged me to

locate a home that provided the overall, healthy lifestyle, needed to acquire personal happiness: a

personal trait that is commonly missing in the Senior Citizen Community.

The owner of Manuel Concrete and Construction, Fred Manuel, cannot be contacted, but his son Don

and wife, Sharol Manuel, can be reached at 916-***-****. Sarah Manuel, the wife of Fred Manuel, can

be reached at home, 323-***-****. For all other previous employment inquiries or records please

contact, Dan Rousar, my previous Supervisor, at Costco Wholesale. His contact number is (916)563-

Kandy Thompson 3948 Queenston Ct. No:4 Carmichael, CA 95608 Phone: 916-***-**** / Fax: 916-***-**** / E mail:

abit57@r.postjobfree.com

7002. My neighbor, Che Simpson w/Christopher’s Heating and Air, at 916-***-****. One last reference

is April Fenal, a previous colleague, now President of the Marketing Club at American River College.

April and I have been acquainted for nearly eleven years. April can be reached at 916-***-****. Please

give any one of these references a call to inquire about my previous work experience.

Experience:

Construction Administration & Controller

Construction Administration

Manuel Concrete and Construction Co. / Sacramento and Los Angeles, CA

01/04 to 03/10

Contracts

A

Insurance / Certificates / Bonds Correspondence created and organized a database, using a variety of software programs, to document

s a Construction Controller I

mandatory records, research and prepared, bills, receipts, proposals, estimates, submittals, county permits and license.

Daily Reports

I. Change Request / Inspection

Engineering

Shop Prices

A. Drawings and Submittals

1. Quoted Specifications

FF&E

2. Approved

Change Order Coordination

II. InitializeAs-builtusing Microsoft Access

Alerts, Documents

A. Overspending Scheduling

Construction

B. Past Due Monitor Budget

Maintain &

Minutes ofCosts Meetings

1. Project Safety

Job.Photographs and Videos

2 Budget Costs

3. Accounts Receivable

Progress Payment Records

III. Equipment Management Alerts:

Joint Check Releases

A. Vendors / Warranties / Rental Yards / Property Insurance

Monthly Draw Packages

1. Expiration Dates Reports

Monthly

2. Past Due

Contractor Supervision

IV. RFI’s / Submittals / Contracts / Cost Estimating and Reporting

Punch Lists

A. Manage / Maintain / Establish / Configure

Inspections / Revisions

1. Project Statutory Claims

Systems

2. Software Preferences

Warranties / Service Claims

V. Cost Estimating using, Microsoft Excel:

Payment Requests

A. Job Costs

Waivers / Releases

1. Accurate

Estimates / Proposals

2. Prompt Path Schedule

Critical

VI. Management and Scheduling, using Microsoft Project Construction

A. Cost Reporting / Document Development

B. Increase Efficiency / Improve Structure

Construction Management Software: SAP-CRM (Customer Relationship Management), SAP-MM (Material

Management) SAP-DP (Demand Planning) Timberline, Sage Master-Builder and Tops Community Management

Software Microsoft Front Page / Publisher / Outlook / Access / Excel and Word.

Senior Housing Coordinator / Community Director

Residential Referrals / Sacramento, CA

02/00 to 01/04

I researched and directed housing options available to the Senior Citizen Community (my clients). My service for

my clients was free of cost. I developed a database of all Senior Housing Facilities in Sacramento and Yolo counties. I

negotiated short term and long term residential agreements, terminations, renewals, and routine maintenance of all

tenant files. I gave all clients contract analysis interpretation. I developed negotiation strategies to obtain client needs

and preferences. I expressed professionalism and good judgment for individual client. I developed a medical history

portfolio to provide structured assessments for future reference. My client medical portfolios would help to avoid any

future medical or health complications. My achievement of developing the client portfolio package was praised by

Physicians, as well as, Senior Facility Administrators and their staff. Every portfolio was unique. I provided contract

analysis and interpretation exercising excellent written and oral communication skills. The portfolio package included:

Client Assessment / Analysis Improvement, Safety and Risk Management / HIM Performance / Client Protocol

(attributes, relations and entities) Data Database Development / System Analysis / Implementation and Utilization

Management

.00 per hour. At this particular rate of pay I would like to request a total of forty hoursand composeminimum. Thank you for the w

I used PC applications on a daily basis (Excel, Word and Access) to prepare per week, routine business

correspondence, as well as, publications, client invoices and portfolios. I developed the ability to work under pressure

with a high degree of public contact. I developed the ability to multi-task, prioritize and organize.

Customer Service / Cashier

Costco Wholesale / Sacramento, CA

05/97 to 01/00

I was a cashier in a fast-paced environment. Speed and efficiency was mandatory. I acquired the ability to

interact effectively with 10-key by touch and particular vendor codes. I gradually developed a solid record of

implementing time-saving work-flow procedures. I was responsible for product inventory, merchandising, stocking,

displaying and rotating product.

Education & Certifications:

Small Business License (Owner / Operator) expires 2010

American River College / Business Administration 1997-2000

Women's Jr. Olympic Softball Assoc. (ASA Fast pitch) 1992-1999

Ashworth College (Property Management) Enrolled

Sincerely,

Kandy Thompson 3948 Queenston Ct. No:4 Carmichael, CA 95608 Phone: 916-***-**** / Fax: 916-***-**** / E mail:

abit57@r.postjobfree.com

K andy A . T hompson

3948 Queenston Court #4

Carmichael, CA 95608

Phone: 916-***-**** / Fax: 916-***-****

E-mail: abit57@r.postjobfree.com



Contact this candidate