**** ****** **. 321-***-****

Orlando, FL ***** abit3m@r.postjobfree.com

Latoya Payne

Summary Highly motivated Customer Service professional. Able to handle a high volume of

customer calls in a fast-paced environment, with minimum supervision. Strong

verbal and listening skills. Able to negotiate and problem solve quickly, accurately,

and efficiently. Proficient at multitasking. Committed to quality and excellence.

Summary

Experience 02/2008-Present Sprint/Nextel Orlando, FL

Account Services Manager

• Assisted with escalated calls from customers.

• Retention, resolving issues in a timely manner.Billing,

• Payments, and account info.

09/2006-11/2007 Hewitt Orlando, FL

Health Service Representative

• Helped customers complete annual enrollment

• 401k, medical, dental, and life insurance.

• Research customer’s issues with their medical plans.

08/2004-09/2005 America Online Maitland, FL

Customer Care Consultant

• Researched customer online accounts.

• Assisted in rate plans changes.

• Received and Reconciled payments daily.

07/2003-6/2004 Direct Activation Orlando, FL

Customer Service Representative

• Collected payments for customer’s direct TV satellite account.

• Answer and researched and questions or problems.

Education 1997-2000 Maynard Evans High School Orlando, FL

General Studies Diploma Obtained

References References are available on request

Contact this candidate