Porschay Moran

702-***-**** ? abit3k@r.postjobfree.com ? 1781 Regal Ct. Apt. A ? Louisville, CO

80027

CAREER OBJECTIVE: To obtain a Customer Service Representative position

utilizing excellent troubleshooting/problem solving abilities, good people

skills and one call resolution.

KEY SKILLS

World-Class Customer Service Technical/ User Support

Troubleshooting/ Problem Solving Call Center Operations

Up-Selling/ Sales Support Complaint Handling

Customer Order Fulfillment One Call Resolution

Twelve years of commended performance in key customer service roles

PROFESSIONAL SKILLS

Customer Service Skills

* Provided telephone and online customer service/support within high

volume inbound call centers (handling an average of 95 calls daily)

* Assisted clients with any and all questions, concerns, suggestions, or

complaints and directed them to the appropriate person/department

* Provided courteous and efficient customer service

* Received positive monthly reviews on monitored calls

* Consistently met productivity quotas

Administrative Skills

* Compiled, copied, sorted, and filed records of office activities, and

business transactions

* Typed, formatted, proofread and edited correspondence and other

documents, from notes or dictation, utilizing a computer

* Faxed/mailed important paperwork and confirmed and confirmed receipt

Computer Skills: 35 wpm, MS Word, Outlook, Excel, PowerPoint, Saber,

Saturn, Lotus Notes, VPN

PROFESSIONAL EXPERIENCE

Help Desk Support, Career Connections Inc., Longmont, CO

2010

All Purpose Clerk, King Soopers, Lafayette, CO

2009

Customer Service Rep., Dish Network, Thornton CO

2009

Telemarketer, Wyndham Vacation Resorts, Las Vegas, NV 2008

Travel Agent, Pinnacle Travel Services, El Segundo, CA

2007-2008

Senior Teller, Bank of America, Los Angeles, CA

2006

Customer Service Rep., 21st Century Insurance, Woodland Hills, CA

2005-2006

Sr. Telephone Banker, Washington Mutual Bank, Chatsworth, CA 2000-

2004

EDUCATION

California State University Northridge- Northridge, CA 1997-2002

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