Customer Service Representative

Madeline Rich

*** * **** **

Kansas City, KS ****2

913-***-****

*.*.*@****.***

Professional Objective: To attain a position utilizing my dedication to

customer satisfaction paired with my medical coding education in an

environment with room for growth.

Summary of Skills

V Proficient in all facets of Microsoft Word, Excel, and the production

of PowerPoint presentations

V Typing speeds in excess of 40 WPM

V Working knowledge of anatomy, physiology and some pharmacology

V Confident in basic aspect of ICD-9-CM and CPT coding

V Practiced in the preparation of case summaries

V Knowledge in legal aspects of HIPAA

V Firm understanding of medical computerized programs for patient

scheduling, reimbursement, and inputting demographic data

V Well developed communication skills in written and oral form

V Dedication to exceeding customer expectations and resolving any

complaints

V Ability to calmly handle multiple phone lines in a fast paced dynamic

environment

Education

Wright Career College (Completion Date September 28, 2010)

. Diploma in Medical Billing and Coding

. Awarded multiple Student of the Week Awards for outstanding attendance

and GPA

Work Experience

Papa John's Pizza, CSR Arizona (2009)

. Took customers orders over the and behind the counter

. Made pizzas

. Kept food stocked

Home Depot, Cashier Arizona (2007-2008)

. Check-out all customers in a respectful and courteous manner

. Ensured all customer questions were answered and complaints were

addressed promptly

. Implemented proper cash handling skills and maintained an accurate

drawer

AFNI Tucson, Customer Service Representative Arizona (2006)

. Assisted Verizon Wireless Customers in choosing correct service

plans and phones

. Received calls regarding all aspects of Verizon customers

calling plans, cell phone products, and related questions

References Available Upon Request

Contact this candidate