Customer Service Representative
Resume:
Madeline Rich
Kansas City, KS ****2
abit3g@r.postjobfree.com
Professional Objective: To attain a position utilizing my dedication to
customer satisfaction paired with my medical coding education in an
environment with room for growth.
Summary of Skills
V Proficient in all facets of Microsoft Word, Excel, and the production
of PowerPoint presentations
V Typing speeds in excess of 40 WPM
V Working knowledge of anatomy, physiology and some pharmacology
V Confident in basic aspect of ICD-9-CM and CPT coding
V Practiced in the preparation of case summaries
V Knowledge in legal aspects of HIPAA
V Firm understanding of medical computerized programs for patient
scheduling, reimbursement, and inputting demographic data
V Well developed communication skills in written and oral form
V Dedication to exceeding customer expectations and resolving any
complaints
V Ability to calmly handle multiple phone lines in a fast paced dynamic
environment
Education
Wright Career College (Completion Date September 28, 2010)
. Diploma in Medical Billing and Coding
. Awarded multiple Student of the Week Awards for outstanding attendance
and GPA
Work Experience
Papa John's Pizza, CSR Arizona (2009)
. Took customers orders over the and behind the counter
. Made pizzas
. Kept food stocked
Home Depot, Cashier Arizona (2007-2008)
. Check-out all customers in a respectful and courteous manner
. Ensured all customer questions were answered and complaints were
addressed promptly
. Implemented proper cash handling skills and maintained an accurate
drawer
AFNI Tucson, Customer Service Representative Arizona (2006)
. Assisted Verizon Wireless Customers in choosing correct service
plans and phones
. Received calls regarding all aspects of Verizon customers
calling plans, cell phone products, and related questions
References Available Upon Request
Contact this candidate