Quality Control Service

Location:

Posted:

October 07, 2010

Rhonda Conger

Claremore Oklahoma 74017

(2008-February 2010) HEWLETT PACKARD

Tulsa Oklahoma

Telecommunications Analyst/Network Provisioner –Advanced

Researches and analyzes telecommunications activity associated with technical areas

such as Voice Communications, Distributed Systems and Network Services within the telecom

function (such as network design, implementation, or operations/user support.) Monitors service

such as installation, trouble shooting, relocation’s, and/or maintenance of telecommunications/

Network equipment, performing diagnostic techniques, providing technical detail to improve existing

or new service, projects involving planning, installation, relocation, and/or removal of

telecommunications systems. The job progression identifies responsibilities ranging from basic

monitoring services, to using advanced diagnostic techniques and tools to detect and correct network-

level problems for small to medium projects to directing large projects involving complex planning,

installation, relocation, and/or removal of telecommunications systems.

(2001-2008) EDS, INCORPORATED

Tulsa Oklahoma

Business Services Analyst (International/Domestic Network Provisioner)

Provide main interface with telecommunications suppliers for circuit order and equipment activities. This

includes American Airlines, United Airlines, US Airways, SABRE, and EDS Clients. Initiate follow up

on outstanding orders for status updates and resolutions. Manage and review recurring invoice charges

for accuracy related to network charges. Provides accountability and quality control guidelines in support

of managed network engineering projects. Develop and prepare reports related to suppliers performances

and work with suppliers to improve service deliverables.

(1981-2001) AMERICAN AIRLINES/SABRE

Tulsa Oklahoma

Senior Consultant/Global Provisioner

Managed all aspects of ordering, shipping, installation and removal of all data terminal equipment for

American Airlines, AMR subsidiaries and vendors utilizing the order tracking system (COSMACC). Also

provided main interface with telecommunications suppliers for circuit orders for domestic and

international customers. Provided accountability and quality control guidelines in support of managed

network engineering projects. Worked with suppliers to improve service deliverables.