Manager Management
Resume:
Mark B. Thomas
Orlando, FL **810
abit29@r.postjobfree.com
A results oriented Recruiting/Human Resources, Business and Operations
Professional with the ability to increase growth through operational
integrity and service delivery.
AREAS OF EXPERTISE
Recruiting HR Administration
Project Management Implementation
Client Management Operations Management
Marketing Resource Planning
Team Building/Leadership Coaching and Development
ACCOMPLISHMENTS
Achieved over 100% of recruiting goals
Named PRC's Best Representative for Business to Business Division,
Maitland Center office
Billed over $500,000.00 in less than a year through Direct Placements
Tripled revenue for Sprint TELECENTERs account from 1996 to 1997 and grew
program to a national level
Top 15% achiever for Norrell Services from 1996 through 1999
Healthcare Support Staffing, Inc., Winter Park, Florida
Consultant
6/10 to 9/10
Hired to conduct a study to determine the feasibility of an offshore
recruitment division. Analyzed efforts of offshore recruitment provider to
include contract review, training, staff management and ongoing support.
Determined recruiter ability through scope of previous experience, job
description understanding and interpretation, interview abilities and
process management. Trained and mentored recruitment team on behavioral
based interviewing, answer interpretation and identification of appropriate
skill set.
PRC (Previously Hancock Information Group), Maitland Florida
Senior Talent Acquisition Recruiter
9/06 to 5/10
Responsible for all hiring for Maitland and Longwood centers. Managed day
to day activities of recruiters and sourcing specialists. Assisted in the
opening of Tampa center and ongoing recruitment there as needed. Developed
new recruiting guides and assisted in development of a new interview
process. Managed contract staffing program. Worked closely with all
management for understanding of program goals and objectives. Responsible
for hiring 100 - 400 new hires per year, both exempt and non exempt. Also
responsible for employee advocacy and general HR duties.
Accomplishments:
Achieved over 100% of required recruiting goals
Received the 2007 Employee Value Proposition Award
Implemented the IKON project for Talent Acquisition which resulted in one
of the most successful recruiting measures for the company
Reorganized the Colorado Springs and West Mifflin recruiting programs to
increase efficiencies and productivity which allowed them to meet their
recruiting requirements
Restructured on boarding program to reduce turnover of new hires
Jodan, Inc. of Central Florida dba Manpower Services
Branch Manager
3/99 to 9/06
Responsible for all aspects of operation of two traditional offices and one
technical branch in the Orlando market. Successfully handled P and L,
advertising, sales and management of staff. Assisted with business
development of entire Central Florida market. Also held title of Field
Security Officer with Secret Security Clearance.
Accomplishments:
Successfully implemented first computer program for franchise
Developed on site program for national account that increased employee
count by 60 employees and eliminated subcontractors
Developed relationship with international client on a statewide basis that
resulted in over 80 direct hires and placement fees of over $500,000.00 for
franchise in less than a year
Norrell Services, Inc., Orlando, Florida
National Account Service Manager
6/93 to 10/98
Managed overall operation of the Orlando Centroplex branch which included
the sale of the account and the addition of the Tupperware Center Theater
to the operation. Opened and developed operations and marketing program
for Kissimmee branch office. Developed comprehensive Human
Resources/Operations Manual and Orientation program at Sprint TELECENTERs
Inc. Opened four additional Sprint TELECENTERs Inc. locations nationwide.
Managed over 700 direct reports, call center employees and subcontract
staff.
Accomplishments:
Expanded and reorganized Orlando Centroplex office to increase
productivity.
Built a small local account into a national account which resulted in
increased revenue of $4.9MM from 1996 to 1998
Top 15% Quality Achiever from 1993 through 1998
Grew Kissimmee office into a profit maker in less than 90 days
EDUCATION
University of Louisville, Louisville, KY
Member of Honorable Order of Kentucky Colonels
Previous instructor with Seminole Chamber Success At Work Program
Previous instructor with CFEC Resume Workshops
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