Project Manager Analyst

TONYA S. MCFADDEN

PO BOX ****,

Florissant, MO **032-2691

Phone: 314-***-**** Email:

abit25@r.postjobfree.com

IT LEADERSHIP FOR THE ENTERPRISE

Highly experienced IT Project Manager, Business Analyst, and Test Director

with a record of developing and supporting successful products and

solutions incorporating a wide range of applications and technologies. A

proven business and technology strategist committed to improving

organizational effectiveness and efficiency through leadership that aligns

the business processes and IT infrastructure to realize cost savings,

accelerate performance, and sustain strategic flexibility while creating a

competitive advantage for the organization.

Technically savvy and practiced in Business and Technical Management,

Business Analysis, Business and Technical Writing as well as Solution

Design and Development. Uniquely qualified to translate business drivers

and needs to a technical audience and technical concepts to bottom line

terminology that demystifies IT and proves its value as a partner to the

business.

An accomplished test manager adept in test planning, test execution, and

test summary documentation. Well versed in the utilization of Mercury

Quality Center and the testing of custom applications and SAP modules

including MM, SD, IM, WM, TLM, FI, CO, SAP CRM, SAP Enterprise Portal, and

legacy bolt-on systems.

CORE COMPETENCIES

Software Quality Assurance . Business Systems Analysis . Application

Training . Technical Support

User Manual Development . Team Building . Team Leadership . Technical

Writing . Business Process Mapping

Process Re-engineering .Process Improvement . Project Management

PROFESSIONAL EXPERIENCE

IT Consultant

2001 - Present

Served in a variety of roles including Operations Support Analyst, Senior

Test Analyst, Lead Test Analyst, Test Coordinator, Business Analyst, Senior

Business Analyst, and Project Manager in engagements with companies

including Busch Entertainment Corporation, Monsanto, Anheuser-Busch Inc.,

and Manheim-Dent Wizard International. Worked as a full time employee or

contractor under the auspices of consulting firms including IntelliMark IT

Resources, Sykes Enterprises, Rose International, TEKSystems Inc., CDI IT

Solutions, and Jupiter Consulting Services. Provided technical and business

leadership in individual projects and engagements ranging from 3 months to

20 months in duration.

Engagements:

Manheim - Dent Wizard International

1 Year, 8 Months

An innovative leader in the Paintless Dent Removal (PDR) industry since

1983 and owned by Manheim, the world's largest provider of vehicle

remarketing services.

Project Manager / Sr. Business Analyst (06/2009 to Present and 10/2007 to

01/2008)

Prepared initial project scope, planned and managed project timelines and

budgets. Led requirements definition and support system development

including accounting interfaces. Conducted JAD sessions while working

remotely with multiple development teams in Memphis, Denver, Atlanta, and

Ontario to complete design specifications and application prototypes and

wireframes.

. Promoted consistently high levels of service from project participants.

o Developed SLAs for internal helpdesk teams and third-party service

providers.

o Managed contract review procedures between third-party service

providers and the internal legal department for Statements of Work

(SOW) and SLAs.

. Created a system that was easy to use and easy to modify.

o Designed and executed training curriculum for project implementations

and future end-users.

o Created and distributed end-user and support documentation for new

project development and enhancements.

. Improved Data Management. Orchestrated a complete rewrite of system as

part of change from Access to other data management systems.

. Played a key role in improving communications between the sales team and

other components of the organization. Participated in the design and

development of applications for wireless devices utilized by the mobile

sales team.

TONYA S. MCFADDEN 314-***-****

PAGE 2

Monsanto Company 1

Year, 3 Months

A U.S.-based multinational agricultural biotechnology corporation.

Sr. Business Analyst (12/2008 to 05/2009)

Played an early and key role in the development, enhancement, and

implementation of multiple custom web, desktop, and mobile handheld

applications. Defined user requirements secured through one-on-one

interviews and JAD sessions supporting as many as 800 users. Advised

developers tasked with creating technical design documents. Coordinated all

testing activities. Directed project go-live and production cutover events.

. Set the foundation for an effective knowledge transfer while personally

orchestrating delivery of application support to end-users throughout the

US, Canada, Brazil and Asia-Pacific global areas.

o Assisted with on-board training of new developers and business

analysts. Created end-user training manuals. Presented remote and on-

site end-user training.

Lead Test Analyst / Test Coordinator - SAP R/3 (01/2008 to 09/2008)

Participated in testing of SAP R/3 modules including MM, SD, IM, WM, TLM,

FI, CO, SAP CRM, and SAP Enterprise Portal as well as non-SAP bolt-on

systems. Determined base functionality requiring testing. Collaborated with

application developers, project team members, and subject matter experts to

develop and secure approval of test plans.

. Took the lead in the execution of critical testing that enabled the

attainment of go-live on time and on budget.

o Coordinated all testing activities for technical resources, business

representatives, and quality assurance (QA) team throughout the

project.

o Assisted with on-board training of new SAP testers and business

analysts. Prepared reference materials for peer- training sessions and

testing cycles.

Anheuser-Busch, Inc

2 Years, 10 Months

One of the nation's leading breweries, recently acquired by InBev.

Business Analyst / Sr. Test Analyst-SAP R/3 (03/2007 to 09/2007)

Coordinated all testing while personally testing MM, PM and SD modules, SAP

Security, SRM (EBPro 4.0), and ENA web front-end applications for system

enhancements, bug/fixes, releases, and upgrades. Identified and recorded

application defects and other abnormalities. Recommended modifications to

business requirements based on discrepancies found during testing.

. Served as business analyst to Project Managers, SAP Configurators, and

ABAP developers on software design and defect resolution. Facilitated UAT

sessions and project system demos with internal business customers.

Business Analyst -SAP Training (09/2006 to 03/2007)

Developed, organized, and delivered training on SRM (EBPro 4.0), SAP

Security, SAP R/3 MM, PM, and SD modules

for an entire department. Served as the subject matter expert and primary

point of contact for related functionality and business processes.

Provided technical leadership for web-based front-end applications to SAP

supply chain users. Provided security analysis and planning as well as and

security role setup.

. Saved the company more than $45K in training costs by personally

producing all training materials.

. Improved system utilization by key departments. Supported setup and

configuration of SAP applications utilized on wireless devices by IT,

Sales, and marketing professionals.

. Enhanced accuracy and efficiency of system usage, customer service, and

training. Served as Business Process Improvement Analyst providing

solutions that dramatically reduced issue resolution time.

Business Analyst - SAP Issue Resolution (02/2005 to 09/2006)

Resolved numerous SAP R/3 system issues in modules including R/3 MM, PM,

SD, HR, Workflow, and IXOS imaging for 12 internal business customers and

plant floor personnel. Developed all related business requirements for

system enhancement or correction. Provided technical support for SRM (EBPro

3.0/4.0) and ENA web front-end applications as well as evening and weekend

pager support for critical SAP R/3 MM & PM issues.

. Played a key role in new and existing software development, enhancements,

and corrections.

o Developed training materials and provided instruction to new and

existing departmental team members on SAP R/3 standard and custom

functionality.

o Participated in IT assessment of technical upgrade from SAP R/3 4.6c

to 4.7.

TONYA S. MCFADDEN 314-***-**** PAGE 3

Kennelwood Village, Inc.

11 Months

A local leader in pet care services.

Operations Support Analyst (03/2004 to 02/2005)

Worked directly with programmers, staff, and senior management to develop a

customized software package for point-of-sale transactions and financial /

operational reporting. Maintained Windows 2003 data servers for all

locations.

. Developed and maintained financial reports / spreadsheets in Excel and

KVI database for President, VP, and CFO.

Pharmacia 10

Months

A former pharma division of Monsanto

Business Analyst (05/2001 to 03/2002)

Generated monthly and annual team-based budget forecasts and financial

reports. Reconciled technology budget accounts.

Analyzed IT accounts receivable and accounts payable transactions. Managed

procurement requests for the I.T. department.

Busch Entertainment Corporation 3

Months

A former subsidiary of Anheuser-Busch involved in theme parks.

Business Analyst (02/2001 to 05/2001)

Developed requirements, data models, and all documentation. Collaborated

with developers to ensure technical design alignment with user

requirements.

. Provided mission critical support to the company's ticketing system and

inventory tracking systems.

TECHNICAL SKILLS

Software: SAP/R3 4.6c/ECC 6.0, SAP Solution Manager 4.0, SAP Enterprise

Portal, SAP CRM 5.0, SRM(EBPro 3.0/4.0), SQL Server 2005, WinCVS, Microsoft

Dynamics CRM 3.0, MS Word, Excel, PowerPoint, Publisher, Access, Outlook,

Project, Visio, Azure, Quintus, Remedy, Oracle, Oracle Application Express

(APEX), Crystal Reports, Internet Explorer, Mozilla Firefox, Lotus Notes,

WRQ Reflection, iSeries (AS400), Siebel, Blackberry Desktop Manager, Adobe,

Cisco MeetingPlace, Microsoft NetMeeting, WebEx, SharePoint, Microsoft

Communicator, SnagIt, PrintKey 2000, InterWise, Postini, and Business

Objects.

Operating Systems: Windows 95/98/NT/XP/Vista, UNIX, and CICS Mainframe.

Hardware: Desktops, Laptops, Tablet PCs, Scanners, Servers, Handheld

devices, Symbol devices, BlackBerry devices, 2-way paging devices,

Bluetooth devices, and other Wireless accessories.

Networking: MS Exchange, Remote Tools, Blackberry Exchange Server (BES),

Cat 5/6 cabling, Cisco switches and routers, Citrix Winframe, VPN Client,

SecurID, and Active Directory.

Programming Languages: C++, HTML, Java, and ABAP.

Testing Tools: WorkSoft Certify, Mercury Test Director / Mercury Quality

Center (MQC), SAP R/3 CATT / eCATT, and Toad.

Modeling and Methodologies: SDLC, UML, Agile, ASAP, Test-First Development

(TFD), and RUP.

EDUCATION, TRAINING, & CERTIFICATIONS

Bachelor of Arts (B.A.), Management, 2009

Bachelor of Science (B.S.), Computer Science with an emphasis in

Information Management, 2009

Webster University, School of Business and Technology, St. Louis, MO

Master of Business Administration, Expected 2011

Webster University, School of Business and Technology, St. Louis, MO

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