Sales Customer Service

Rory D. Sharrock

**** ****** ***** ***** / ********, GA 30321 / 678-***-****

abit1n@r.postjobfree.com

OBJECTIVE

To obtain a position with a thriving company to maximize my customer

service skills

WORK HISTORY

Pearson / Atlanta, GA

March 2010-June 2010

Scorer

. Worked as a temp employee grading state exams by the Arkansas,

Maryland and Oklahoma Board of Education

Locktite Security / Doraville, GA

October 2009-March 2010

Customer Sales Representative

. Made outbound cold calls sales setting up installations for ADT

home security systems

Atlanta Opera / Atlanta, GA

March 2009-October 2009

Customer Service Representative

. Made outbound calls selling ticket package plans for the 2009-10

opera season

. Assisted with fundraiser programs for non-profit organization

Clayton News Daily/Henry Daily Herald / Jonesboro, GA

April 2007-December 2008

Sportswriter

. Local high school and college sports reporter for two separate

counties

. Covered NASCAR events at Atlanta Motor Speedway

. Submitted a weekly column focusing on national and local news

Institute of Industrial Engineers / Norcross, GA

December 2006-March 2007

Editorial Assistant

. Wrote feature articles and case study reports for monthly trade

publication

. Proofread articles submitted by staff and contributing writers

Professional Career Development Institute / Norcross, GA

December 2004-November 2006

Quality Assurance Monitor

. Recorded inbound and outbound calls to regulate sales reps

accurately followed script-to-screen format

. Assisted in training new employees about the sales script and how

to maintain control of phone conversations

. First employed a telemarketer enrolling prospective customers into home

schooling programs

Atlanta Daily World / Atlanta, GA

April 2002-October 2004

Sports Editor

. Attended Super Bowl XXXVIII in Houston for extensive game coverage

. Covered the baseball playoffs, Peach Bowl and NBA All-Star Game

Allied Radio Partners / New York, NY

April 2000-October 2001

Sales Assistant

. Worked with account executives media buyers selling national radio

commercial spot orders

. Served as promotional coordinator organizing campaigns for Verizon and

Denny's

. Helped set up media avails for remote broadcasts events

EDUCATION

Bachelor of Arts/Journalism, Johnson C. Smith University, 1999

COMPUTER SKILLS

Microsoft Word, Access, Excel, Outlook, Apple Mac, PageMaker,

Photoshop 7.0, Netscape Communicator, Dreamweaver, Power Point, Quark,

News Pro Edit, Lotus Notes 4.6, Adobe In-Design

REFERENCES

Doug Gorman, Clayton News Daily 770-***-**** abit1n@r.postjobfree.com

Jarrett Laws, Charles Drew High School 813-***-****

abit1n@r.postjobfree.com

Lequita McCoy, Maynard Jackson High School 404-***-****

abit1n@r.postjobfree.com

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