Customer Service Human Resources
Resume:
Sharon Mc Phaul
.
Rowland, NC 28383
******.*******@*****.***
Objective: Position in administration or human resources offering ample skill utilization
and growth opportunities.
HIGHLIGHTS OF QUALIFICATIONS
• Positive, professional attitude; committed to excellence
• Successful in establishing productive work relationships
• Positively relate with people from diverse backgrounds
• Exceptional communicative skills, oral and written
• Able to meet demanding time goals
• Experience Microsoft Office Suites
• Reliable Transportation
RELEVANT EXPERIENCE
Associated Behavior, Lumberton NC April, 2007 –Oct. 2009
Human Resources
• Provide information on personnel policies,rules and regulations.
• Receives and reviews documentation on new employees.
• Assist in preparing employee contact letters per offer and acceptance
agreement.
• Maintains and updates all personnel files. Ensures that all paperwork is up-to-
date and that files comply with record retention requirements.
• Enter new employee information into database.
• Notifies administrative staff of the dates for performance evaluations. Monitors
receipt and follow up on late evaluations.
• Maintain personnel files and other confidential information.
• Ensures that job announcements are posted and logged.
• Distributes application packet to applicants and assist with routine recruitment
related questions.
• Maintain accurate employee telephone list.
• Performs related duties and responsibilities as required.
Dobb’s Express, Lumberton NC September, 2006 – April, 2007
Manager
• Determined staffing needs, write place employment ads, interview and select
qualified personnel. Maintained records for shipping and receiving inventory.
• Trained and supervised employees on equipment, procedures and policy, safety
and customer satisfaction.
• Handled all deposits and registries
Food Lion, Lumberton NC November, 2005- September 2006
Office Assistant
Responsible for maintaining standards according to the Front End Standard
•
Practice Manual. Maximize sales through extraordinary customer service.
Provide clerical support in the areas of filing, answering the phones, and
•
preparing faxes
Resolved customer service issues, including individual invoicing discrepancies.
•
Other Experience
Data Entry Operator, Customer Service Representative, Administrative Assistant,
Receptionist, Counselor, Mentor, CPR and First Aid Certified, Girl Scout Leader,
Direct Sales, Deli Manager
EDUCATION
Certificate, Airport Operations -Southeastern Academy Travel and Tourism,
1999 Kissimmee, Fl.
Pursued an Associate Degree Nursing- Robeson Community College, 2003-2006
Lumberton, NC
Associate Degree – University of phoenix, 2010
Bachelor Degree – University of phoenix,2010-present
US Army Reserve-FT.Bragg NC, 2008-present
References available upon request
Contact this candidate