Customer Service Project Manager
Resume:
Charlotte A. Bockrath
Ekron, KY 40117
270-***-**** - home
270-***-**** - cell
**********@*****.***
Career Highlights
* Extensive management experience
* Team Building Skills
* Computer Skills
* Maintain Secret Security Clearance - when required by position
* Proficient in the art of Human Relations, Labor Negotiating and
Customer Service
* Operational Military Logistics Experience to include local and
international purchasing
* Skilled and efficient in managing the utilization and control of
operating budgets
* Knowledgeable in ISO processing requirements
* Knowledge of import/export requirement and customs documentation
* Extensive knowledge of Property Accountability and Materials
Management
* Complied with all contractual requirements in preparation of CDRL's
Employment History
Supply Chain Manager, PAE, A Lockheed Martin Company, Kabul,
Afghanistan, July 2009 - July 2010
. Provided overall supply support expertise to all projects and
personnel in support of company projects.
. Ensured strict compliance for all records in accordance with corporate
policies
. Ensured Security Escorts were in place for personnel movements
. Direct oversight and supervision of all Supply Chain Operations as
well as Procurement and Logistical operations.
Procurement/Logistics Manager, PAE - A Lockheed Martin Company, Kabul,
Afghanistan, January 2008 - July 2009
. Supervised 14 personnel consisting of American Nationals and
Foreign Nationals
. Direct oversight of procurement/logistical support for 8 projects,
to include the US Embassy and Afghan National Army Project
. Ensured all corporate and country directives were followed for
import and export of parts and materials shipped in and out of
various countries.
. Maintained daily petty cash used by local nationals for purchases
on the economy.
. Arranged movement of materials from borders to the city of Kabul,
and other areas of the country, to include the US Embassy.
Secured Escort/Procurement Specialist, PAE - A Lockheed Martin
Company, US Embassy, Kabul, Afghanistan, July 2006 - January 2008
* Provided escort services to all personnel entering the US Embassy
without appropriate security clearance to include American
Nationals, Local Nationals and Third Country Nationals.
* Maintain records of goods ordered and received
* Locate vendors of materials, either locally or international
* Compare prices, specifications and delivery dates in order to
determine the best bid
* Calculate costs of orders and charges
* Managed corporate VISA card for Project Manager for US Purchasing
* Manage all customs clearance and shipping procedures in a cost
saving manner
* Track the status of requisitions, and orders
* Supervised two local nationals and one third country national
* Implemented inventory control and management of shop stock
Supervisor, Customer Care - Cardinal Health, Radcliff, Kentucky -
December 2005 -July 2006
* Supervised 19 Customer Services Representatives
* Scheduled, Organized and directed CSR's for Non-Prime Midwest
Region
* Adjusted staffing based on workload and peak periods
* Responsible for receiving, documenting and distributing customer
concerns and formulating corrective action plans
* Completed detailed, accurate performance evaluations on all
personnel
* Handled all escalated customer issues and concerns for our region
and those that came to the team.
* Ensured team followed all internal Cardinal House Rules
* Maintained excellent team environment
Supply Supervisor, Armor Center Support Services, Kellogg Brown &
Root
Ft. Knox, KY, July 2004 - February 2005
* Provided overall supply and services support to the Directorate of
Base Operations.
* Directed, managed and supervised the Class II, III (bulk), III
(package), VI, VII, IX
* Directed and managed the capability to receive, store, inventory,
issue and ship supplies and materials from each Supply Support
Activity.
* Directed resource utilization to ensure full supply mission
accomplishment.
* Established management and accounting procedures for the Supply
Support Activity, including keeping dollar and item summary
accounts.
* Supervised approximately 60 employees.
* Provided overall supply and services support to the Directorate of
Base Operations to include Property Book Accounting, utilizing the
DPAS system
* Established and maintained the management, accounting, and security
procedures for the Installation Supply Support Activity, including
keeping dollar and item summary accounts.
* Maintained ZERO accident rates.
Supply and Transportation Manager, Armor Center Support Services,
Kellogg Brown & Root,
Ft. Knox, KY, June 2002-July 2004.
* Successfully managed and executed all supply operations within the
terms of the Fort Knox Base Operations Support Services Contract,
which consisted of all classes of the following classes of supply,
Class II, III (bulk), III (package), VI, VII, IX.
* Mentored and managed the Transportation Supervisor in all aspects
of the transportation operations.
* Implemented changes resulting in cost reduction initiatives.
* Ensured a trained and proficient workforce capable of safely
meeting or exceeding contract standards.
* Maintained a professional relationship with the government
counterparts and customers thus becoming a positive and responsive
partner to the Fort Knox Community.
* Successfully set and accomplished goals in support of KBR Six-Star
System.
* Identified positions requiring security clearances and ensure that
proper clearances and certifications were obtained prior to the
work performance.
* Identified changes required for the BAFO regarding manpower and
budgetary requirements and coordinated changes with the Contracting
Office.
* Ensured accountability and maintenance of all contract and
government furnished equipment/property.
* Directly managed over 60 employees and responsible for
approximately 6 subcontractors consisting of approximately 100
employees.
* Member of the OSHA VPP team for the project.
* Key team member in the accomplishment of ISO 9001/1400/2001 for the
project.
* Provided oversight of sub-contractors in the division.
* Responsible for establishment and operation of Central Processing
Point for Operation Enduring Freedom.
* Maintained ZERO accident rates for 2.5 years.
Supply Supervisor, Armor Center Support Services, Kellogg Brown &
Root
Ft. Knox, KY, April 2001- June 2002.
* Provided overall supply and services support to the Directorate of
Base Operations.
* Directed, managed and supervised the Class II, III (bulk), III
(package), VI, VII, IX.
* Directed and managed the capability to receive, store, inventory,
issue and ship supplies and materials from each Supply Support
Activity.
* Directed resource utilization to ensure full supply mission
accomplishment.
* Established management and accounting procedures for the Supply
Support Activity, including keeping dollar and item summary
accounts.
* Supervised approximately 60 employees.
* Provided overall supply and services support to the Directorate of
Base Operations to include Property Book Accounting utilizing the
DPAS system
* Established and maintained the management, accounting, and security
procedures for the Installation Supply Support Activity, including
keeping dollar and item summary accounts.
* Maintained ZERO accident rates.
Education
Central High School, Pueblo, CO
Logistics Management Course
Contracting Officers Representative Course
Source Selection Evaluation Contract Course
Supervisory Development Course
Communication/Social Relations in a Professional Environment
Facilities Management Seminar for Supervisors and Managers
Cardinal Health Customer Service Course
Threat Awareness Training
Standard First Aid, CPR and AED Training
References available upon request.
Contact this candidate