Customer Service High School

Robert Kenneth Taylor, Sr.

Home: 510-***-**** Mobile: 510-***-**** Email:

abisz1@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

SUMMARY

Experienced and dedicated customer service professional with the specialty

in the area of security. I have extensive experience with handling diverse

personalities, including working as a liaison with the general public,

service vendors, contractors and corporate employees.

ACCOMPLISHMENTS

Customer Service

. Detailed reporting of daily activities

. Maintain all logs and reporting documentation; attention to detail

. Excellent verbal and written communication skills

Security

. Knowledge of CCTV, controlled access systems, building control center

environment

. Fire and intrusion alarm monitoring

. California Bureau of Investigative Services, License #1387847 - Exp.

4/30/2011

Key Administrative Skills

. Verify and keep records on incoming and outgoing shipments. Reconcile

discrepancies.

. Receive, verify and record incoming merchandise or material; and

arranging for the transportation; Package tracking information for all

major carriers including USPS, FedEx, DHL

. Microsoft Office Suite ( Outlook, Excel, Word along with Email/Internet

EXPERIENCE

SECURITY INDUSTRY SPECIALISTS @ Apple - Newark, CA 2007 -

2010

Security Specialist

Building control center; manage controlled access doors/gates; schedule all

security staff, foot patrols

FIRST ALARM SECURITY & PATROL @ Systron Donner - Concord, CA 2005 -

2007

Security Specialist

Logged all daily activities in report format; general office duties

including staff scheduling, timesheets, foot patrols, manage controlled

access doors.

SAN FRANCISCO GIANTS BASEBALL CLUB 1989 - 2005

Supervisor, Security Department

Log and monitor daily activities into Giant's proprietary database; general

office duties including filing, maintaining employee schedules and

timesheets; crowd control, other duties as assigned

CARTER HAWLEY HALE (Emporium Department Store) 1991 -

1996

EDUCATION

Balboa High School, San Francisco, CA - High School Diploma, 1989

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