Manager Customer Service

A

Latoya Labord

**** ******** **., - *********, ** -30815

Tel No: 706-***-****

abisx7@r.postjobfree.com

PROFESSIONAL PROFILE

Dedicated, motivated, customer focused with administrative abilities as

well as communicating and multi-tasking skills. Adaptive team player,

willing to learn and teach newly acquired skills. Very honest and

dependable with customer service representative skills that establish

customer loyalty and produces quality work.

EDUCATION

Bachelor of Science Business Administration, DeVry University, Alpharetta,

GA. February 2010.

. Concentration: Sales and Marketing

. Dean's List

KEY ACCOMPLISHMENTS

. High level of computer literacy with proficiency in the following

computer software applications:

- Windows XP, Windows Vista, Microsoft Office (WordPerfect, MS

Word, MS Excel, MS Access, MS Project, PowerPoint, Outlook)

With these applications:

- Produce letters, reports, and correspondence in a timely

fashion in Word & PowerPoint

- Update and maintain client database in Access and implement

changes to improve system

- Organize letters and documents for mail and courier

- Prepare materials for meetings, working to regular deadlines

- Provide relief reception and excellent front-line customer

service

- Assist with A/R, A/P, and prepare financial reports in Excel and

Simply Accounting

- Liaise with clients as requested and handle inquiries regarding

accounts

-

. Highly effective communicator of information, concepts, and ideas

using both written and oral presentation skills honed through

University level projects.

. Great knowledge of the techniques of receiving callers, making

appointments and giving information.

EXPERIENCE

Blue Lion Marketing & At&t, (Columbia, Sc) Acct. Manager (June.

2010 -Sept.2010)

. Generate new and repeat sales by providing product and technical

information in a timely manner

. Determine customer requirements and expectations in order to

recommend specific products and solutions

. Recommend alternate products based on cost, availability or

specifications

. Present price, credit and terms in accordance with standard

procedures and customers' profitability profiles

. Accurately process customer transactions such as orders, quotes or

returns

. Obtain accurate information from vendors relating to shipment dates

and expected date of delivery

. Proactively recommend items needed by customers to increase

customer satisfaction and improve transaction profitability

. Educate customers about terminology, features and benefits of

products in order to improve product related sales and customer

satisfaction

. Remain current on consumer preferences, changes in local codes and

product developments by attending sales meetings, vendor training

and trade shows, or reading trade journals

. Manage time effectively, meet personal goals and work effectively

with other members of the distribution team

. Present a professional image at all times to customers and vendors

U.S Census Bureau, (Augusta, GA) Admin (Apr.

2010 -July.2010)

. Maintains production records, timesheets, and payroll system.

. May be responsible for computing, withholding, and deductions

associated with net earnings.

. Familiar with standard concepts, practices, and procedures within a

particular field. Relies on experience and judgment to plan and

accomplish goals.. Typically reports to a payroll manager.

DeVry University, (Alpharetta, GA) Student Library Assistant

(Sept 2007 - Mar 2009)

. Reviewed records to compile list of overdue books and issues overdue

notices to borrowers.

. Sorted books, publications, and other items according to

classification code and returns them to shelves, files, or other

designated storage area.

. Located books and publications for patrons.

. Answered student inquiries of nonprofessional nature on telephone and

in person and refers persons requiring professional assistance to

library.

AMC Theatre, (Alpharetta, GA) Cashier (Aug 2007 -

Dec 2007)

. Ensured the security of all box office cash and tickets

. Kept box office clean and well organized and update box office signage

. Distributed and understand how to operate Assisted Movie going

Equipment

. Enforced ratings to keep underage guests from accessing auditoriums

with adult content

. Performed daily box office maintenance duties and complete various

reports as needed

. Answered questions from guests and resolve any concerns

. Assisted with other functions as instructed by the General Manager

. Upheld AMC's high standards and deliver entertaining company-wide

programs

University Health Care System, (Augusta, GA) Volunteer Employee

(June 2005 - June 2007)

. Filed and retrieve documents

. Provided administrative backup

. Assisted visitors and patients

. Transported various small items like flowers, medical records, lab

specimens, and drugs from unit to unit.

Reference

Excellent references upon request.

Contact this candidate