Customer Service Medical Billing

Kimberly A. Pace

** ******** ***** **.

Cameron, NC 28326

Phone: 561-***-****

Objective

To obtain a job with many chances to advance.

Abilities

Conduct training of employees, auditing to detect discrepancies of records for teller/loan payment transactions,

Reports, scheduling, verify an enter timecards, examine financial documents to verify issues, examine work to

verify, process mortgage loans. Conformances to specifications, fill out business forms, and maintain records,

reports and files, and versa checks. Front desk, Meeting/Greeting guests and visitors, Maintain telephone logs,

multiple phone phones, data entry, prepare commendations based on research, process billing, balancing teller

transactions, multi-tasks, scheduling, prepare reports, provide customer service, and resolve customer or public

complaints, cashier, use computers, scanners to enter, access or retrieve data, use knowledge of investigation,

quality control, auditor, phone communication techniques, open/sort mail, shipping/ receiving, order supplies,

knowledge of terminology CPT codes, ICD 9 codes, CMS 1500 insurance claim form, and efficient in using

Outlook, Access, Word, Excel, Power Point, Quick books, and Typing 45+ wpm.

Employment History

Customer Service Representative

08/2009 – 08/2010 National Loan Restructuring, West Palm Beach, FL

Customer service, Answering and transferring phone calls, Tracking time clock for all new and present

employees, Processing loan modifications, transactions, mailing out contracts, Data entry, Quick Books, Filing,

Scanning, Faxing, Emailing, and Tracking Files.

Sr. Lead Processing Representative

10/1998 - 12/2008 Washington Mutual Bank Boca Raton, FL

Over-see, monitor, documented, counseled recorded timesheets, supervised production flow of employees.

Reviewed, analyzed, and re-organized processes. Tracked all UPS, FedEx, Certified, and DHL pkgs. Prepared

documents, scanned, reviewed, filed, and labeled documents for shipment. Research, interoffice, balanced teller

transactions, and fax customer information. Balance reports of production flow, audit, order supplies, and dictate

staff meetings.

Honors

WaMu Honors or Awards-Received Employee Trading Card WaMu (Chase) 08/15/2003

Employee of the month-National Loan Restructuring 04/2010

References

Shalonda Warren, Manager

National Loan Restructuring 1955 S. Military Trl, West Palm Beach, Fl 33415 561-***-****.

Mary Menn, Manager

Washington Mutual Bank 1501 Yamato Rd. Boca Raton FL 33431, 561-***-****.

Business reference known for 8 year (s) +

Education

1983 High School Diploma

01/09-7/10 Blackstone Career Institute-Medical Billing/Coding-Diploma

Additional Employer Searchable Items

Desired Occupation: Customer Service Representatives/Medical Billing/Coding

Desired Salary: $12.00 to $16.00 hourly ($35,000 annually) or more

Desired Job Location: Palm Beach County/willing to commute/re-locate

Desired Availability: Days: Mon, Tue, Wed, Thurs, Fri, Sat., & Sun

Shifts: Day Part-time/Full-time

Contact this candidate