Customer Service Assistant
Resume:
Education
Bachelor of Science in Recreation Management, December 2005
University of Wisconsin-La Crosse
GPA, 3.4 Dean's List
Nationally Accredited by NRPA/AALR
Work Experience
Aquatic Coordinator September 2007 - present
YMCA at Pabst Farms, Oconomowoc, WI
Schedule 65+ lifeguards & process payroll
Create, update, and maintain forms, records, and
manuals
Possess advanced skills in MS Office programs
Provide outstanding customer service in a 15,000
member facility
Communicate with staff and members verbally and
through writing
Assist in development and administration of
department budget
Record, report, and ensure the accuracy of all legal records
Interview, hire, train, and supervise lifeguard staff
Maintain and monitor supplies and equipment
Instruct lifeguard training and safety classes
Waterfront Director June-Aug 2005-2007
Boating Instructor/Lifeguard June - August 2004
Camp Helen Brachman, Almond, WI
Supervised waterfront staff
Trained staff on waterfront procedures and safety
drills
Acted as administrator on duty two nights per
session
Created and updated procedure manual
Worked as a team with the other waterfront staff to
provide a safe environment
Supervised and interacted with youth ages 8-16
Planned and presented lessons in kayaking and
canoeing
Supported cabin counselor
Youth & Family Activities Director January -
June 2007
Ozaukee Country Club, Mequon, WI
Created and planned a summer day camp
Compiled a collection of recreation activities
Developed staff manuals and emergency procedures
Created promotional materials for weekly &
special events & summer day camp
Recruited, hired, trained, and supervised staff
Developed forms such as accident report, staff
evaluation, and program registration
Ordered, monitored, and inventoried all supplies
Aquatics Assistant January-May 2006
Swimming Instructor/Lifeguard September 2005-May
2006
Madison School and Community Recreation
Scheduling for program guide
Maintained documents and reports
Created instructor manual
Communicated with lifeguards and instructors
Maintained aquatics equipment
Taught participants swim strokes and water safety
Created lesson plans based on Red Cross Learn-to-
Swim levels
Provided a safe environment for swimmers
Intern August -December
2005
Madison School and Community Recreation
Planned programs for people with disabilities
Coordinated staff and volunteers for programs
Developed and implemented participant surveys
Created promotional materials for various programs
Prepared for special events
Certifications and Additional Coursework
Lifeguard Instructor
Water Safety Instructor
Lifeguard Training
Automated External Defibrillation (AED)
CPR for the Professional Rescuer
First Aid
Administering Emergency Oxygen
Introduction to Therapeutic Recreation
Therapeutic Recreation Populations I
Therapeutic Recreation Populations II
Independent Study: Research Assistant
Surveyed correctional facilities
recreation departments
Independent Study: Outagamie County 4-H, Camp Bird
Created promotional materials
Campus & Community Involvement
Wisconsin Park and Recreation Association (WPRA) 2002-
present
Conference Attendee 2003-2009
American Camping Association 2004-2007
Conference Attendee 2005, 2006
Edgewood College Band 2005-2006
Rho Phi Lambda Honorary Professional Recreation, Park and
Leisure
Service Fraternity 2002-present
President 2004-2005
Treasurer 2003-2004
Recreation Major's Club January 2003-2005
Secretary 2004-2005
Screaming Eagles Marching Band 2000-2004
Drill Instructor 2003, 2004
Band Council 2003
Outback Bowl 2003
Symphonic Band 2001-2005
Pep Band 2000-2005
Intramurals 2000-2005
Hall Executive Team Social Chair 2001-2002
Hall Representative 2000-2002
Hall Welcome Week Co-Chair 2001
References
Cathi Dorn Angie Bolson
Water & Senior Fitness Coordinator Program Operations Director
YMCA at Pabst Farms YMCA at Pabst Farms
1750 E Valley Road 1750 E Valley Road
Oconomowoc, WI 53066 Oconomowoc, WI 53066
*****@********.*** *******@********.***
Jill Morgan
Associate Camp Director
Camp Helen Brachman
9341 Asbury Drive
Almond, WI 54909
**********@************.***
Kristine M. Robarge
420 State Street
Oconomowoc, WI 53066
**********@*****.***
Kristine M. Robarge
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