Sales Service
Resume:
Diana K. Bowser
Finleyville, PA 15332
November 2005 through present US Postal Service, 1001 California Avenue, Pittsburgh
• Sorted all types of mail pieces by zip code, from flats to heavy parcels and sacks.
• Key extract codes from mail pieces of customers who have moved in order to obtain new
address information
• Loaded mail onto a Flat Sorter Machine
• Worked as a Sales and Service Associate at a branch office, assisting customers with the
correct mailing options for their mail pieces.
March 1990-July 1996--Westinghouse Bettis Atomic Power Laboratory, West Mifflin, PA
•Worked with programmers to design a new travel tracking and approval system
•Conducted training sessions for all secretaries and support staff on new travel system
•Reviewed and approved all plant travel plans in accordance with federal guidelines
•Interacted with various organizations to provide analyses of funding requirements for both short-
and long-range budget planning
•Prepared financial documents to be submitted to the customer (federal government)
•Planned for efficient use of manpower resources
•Administered and managed $1.5 million travel budget
April 1987-April 1989--University of Pittsburgh, Department of Behavioral Neuroscience,
Pittsburgh, PA
•Typed manuscripts, grant proposals and correspondence
•Created data-base file containing hundreds of research-related reference documents
•Placed orders for supplies and equipment
•Made travel arrangements and appointments
•Worked on initial layout of budgets
•Maintained files
May 1985-January 1987 US Government, Department of Health and Human Services,
Social Security Administration, New Kensington, PA
• Ensured all necessary documentation was included in claim folders
• Certified documents as to their validity
• Answered client inquires via phone and in person
October 1982-May 1985 US Government, Department of Labor, Coal Mine Workers’
Compensation, Greensburg, PA
University of Pittsburgh, Department of Behavioral Neuroscience
• Responsible for typing and putting together packets of information for clients
• Scheduled medical exams for clients
• Maintained and retrieved files for claims examiners
• Maintained weekly reports for management.
Education
University of Pittsburgh
Bachelor of Science degree in Accounting (cum laude), August 1989
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