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Customer Service Administrative Assistant

Location:
Roanoke, IN, 46783
Posted:
September 02, 2010

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Resume:

Janice K. Mace

**** *. **** *-** ? Roanoke, IN **783 ? 260-***-**** ?

abiss6@r.postjobfree.com

JOB OBJECTIVE

To obtain a position that will challenge my skills and abilities, allowing an

opportunity for growth and advancement.

HIGHLIGHTS OF QUALIFICATIONS

( A highly organized and detail-oriented office professional with over 20 years

experience providing thorough and skillful administrative support

( Dedicated and focused, able to prioritize and complete multiple tasks and

follow through to achieve project goals

( An independent and self-motivated professional with excellent communication

skills; able to grow positive relationships with clients and colleagues at all

organizational levels

Computer skills include: MS Word, Excel, Outlook, SAP, Banner and Internet

PROFESSIONAL EXPERIENCE

American Campus Communities, Fort Wayne, IN 2007 - 2010

Bookkeeper

Reconcile and balancing of student accounts

Prepare accounting reports

Compile, process and report month end for property accounting department

Create and mail delinquent rent statements to residents

Perform evictions when necessary

Discuss payment options and arrangements with students

Work closely with student to coordinate Financial Aid

Penske Truck Leasing, Fort Wayne, IN 2002 - 2007

Service Department Clerk

Accounts Payable: verify purchase orders, approved invoices for payment, approve

credit card purchases, allocate to proper accounts and locations, and verify GL

accounts.

Process payroll: verified hours, data entry, reviewed reports

Purchasing/Inventory Control: purchase stock parts and urgently needed parts

Scheduling: verified with customers schedules for lease vehicles, maintenance

Basic clerical skills

Tuthill Linkage Group, New Haven, IN 2002

Customer Service Representative

Serviced and maintained multiple major accounts along with new accounts

Previewed and implemented sales orders/order releases

Corresponded with production to insure the manufacturing of parts to customer

specifications and delivery requirements

Process customer returns/credits

Expedite orders

Janice K. Mace

6306 E. 1000 S-92 ? Roanoke, IN 46783 ? 260-***-**** ?

abiss6@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Frame Service, Fort Wayne, IN 1997 - 2001

Office Manager

Accounts Payable: statement reconciliation, arrange invoices for payment, verify

GL account numbers, research invoice discrepancies, check runs

Accounts Receivable: process monthly customer statements, apply customer

payments, process NSF checks, collections, maintain past due balances

Billing/Invoices of service department invoice

Payroll: process payroll in house, process 1099's and W2's, bonus calculations

Maintain employee personnel files

Bank statement reconciliation monthly

Responsible for advertising, monthly promotions and customer mailings

Weekly and monthly tax processing

Rivnut Engineered Products, Kendallville, IN 1988 - 1996

Marketing/Customer Service Coordinator Administrative Assistant/Senior

Responsible for customer service department Personnel Clerk

Coordinated travel arrangement for

Pricing analysis and special pricing management staff

Supervised department personnel Processed payroll

Responsible for advertising and all printed Support to all upper management

material Maintain employee personnel files,

Responsible for all automotive accounts and MSDS and OSHA

major rep. accounts Processed insurance claims

Performed new hire orientation

EDUCATION & TRAINING

Various seminars and classes taken over the years to continue my education with

knowledge to perform with the best abilities in my current position.



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