Manager Management
Resume:
J ERE MY SM I T H
** ********** ***, **** ** ****9 #206-***-****
Jeremy Smith is a versatile contributor with a t rack record punctuated by diligent p roject
management and highly successful IT, audio and broadcast program deployment and development in
l arge test and production environments. Deployed projects are currently being used by executives and
customers of Microsoft, Dell, Lenovo, Warner Brothers, Capitol Records, Entercom and several other
medium and large corporations.
Skill Sets I nclude:
Consumer and enterprise based technology product management
P MP project management, PDMA project management
Defect management, t racking and resolution with industry standard tools
Metrics, BI, Analysis and reports. Business and Functional requirement publication
C ross group and user collaboration, experience in large international deployments
P rogram maintenance and ROB management, BPO
B usiness, product and user experience requirement gathering and publication
E nd user and enterprise support
Consensus building, communication, t raining and documentation
Proficiencies I nclude:
• Large group requirement gathering, BRD and FS creation and publication
• Product development, business strategy, user-centric design
• Product road mapping, planning, execution and post mortem, Share Point development
• Broadcast delivery technologies (802.11i-802.16e), embedded and mobile technology
• Content Management Systems
• Customer Relationship Management
• Software release management in SCRUM, AGILE, RUP and Waterfall design cycles.
White and black box test design, UAT
• MS and OSX Apps and Platforms (Project, CRM, Dynamics, Visual Studio, SP, FMP,
Rational Sys, etc)
Recent Career
Chicago, I L., Reno, NV, Seattle,
I ndependent – Several Clients
2009-2010 Consulting Engineer
WA
• Performed several maintenance tasks in large environments. M aintenance, upgrades
and new installations of systems in the IT, Broadcast, and professional audio environments
• Repair and technician work on power systems, cabled integration, IT management
• Managed day to day operations, project execution, product procurement and
i nstallation
• Clients include Major regional broadcasters, production studio environments, and
d irect to consumer service providers
eSign® Online Contract Signing Microsoft Corporation /
2005-2008 Product Manager Solution + License Wizard 3.x Congruent Software. Redmond,
B usiness App conversion WA
• Product Manager for eSign (Microsoft wide, customer facing enterprise contract signing
and t racking solution with end user deliverables) and several software pieces of COMeT
(online contract management system and program) and IT Solutions Delivery for large scale
legacy conversion and optimization of channel wide Contract Management software with SAP
backbone. I terative release manager in SCRUM, AGILE and waterfall environments.
• Supported enterprise users worldwide, completed SLA, main contributor to KB
a rticles, product wiki, collateral and development of support materials.
• Managed business relationship, feature requests and issue resolution with multiple
g roups over largest MS revenue channel (OEM). M anaged offshore dev, test, and stakeholder
teams in Hyderabad, Taipei, and Hong Kong.
• Rolled out to several products for end users and enterprise partners, created marketing
collateral, t raining materials, communications and plans, stakeholder meetings, sign off and
go live sessions, SLAs and carried out support tasks
• Delivered project completed 1.5 weeks ahead of scheduled deployment date and 12%
u nder budget. Total budget $755k.
2002-2005 Operations + Asst. Operations Manager /
N ext Media, Nation Wide
E ngineering P rogram Di rector
• Program Director for 18-34 and 25-54 Market Leaders. 18-34 Station was 1 of 3 top 5
a lternative stations in the US
• Lead several consumer outlets (web, print, broadcast, direct), created metrics, surveys
and studies to analyze the product quarterly.
• Responsible for product direction, partnerships, and NTR programs
• Managed 15 staff members, educated and t rained several industry professionals
• Updated all systems on a unified network, executed and managed all web based and IT
i nitiatives
• Maintained FCC compliance with a spotless record.
Proficiencies
CRM
(X)HTML, XML
Web services (AJAX, SSRS, Share point)
SAP R/3
Statistical analysis, market and product research
Visual Studio
Microwave, WIMAX and WIFI antenna broadcast
UNIX / L INUX systems and terminal scripting
systems
Market Documentation, Product road-mapping
Choice Modeling
E ducation
Bachelor of Arts (Dual)
University of Nevada, Reno
Reno, NV
1997-2002
Graduated with Distinction; Service to University
Dean’s List in the College of Arts and Sciences
Currently working towards a MS in Engineering
References available on request. **************@*****.*** 45 California Ave #12, Reno NV 89509.
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