Customer Service High School

Phone E-mail

253-***-**** melissa_williams**@ya

hoo.com

Melissa Williams

Education 2004 - 2006 Pacific Lutheran University Tacoma, WA

Bachelors in Business Administration

Classes completed included: Accounting, Marketing,

Communications, Business Ethics and Law, and

Information Systems and Database Management.

2002 - 2004 Pierce Community College Lakewood, WA

Associates in Art and Science

Participated in Running Start program while a

senior in High School. Received my Associates

Degree a year after I graduated from High School.

Professional 2007 - 2009 Thunder Fireworks, Inc. Tacoma, WA

experience Domestic & Import Freight

In charge of all Domestic and Import Freight

including containers and LTL shipments. Liaison

for Freight Companies. Research fireworks stand

locations, city laws for stands, and marketing

possibilities. Oversaw warehouse. Experience in

Customer Service and Accounts Receivable.

1/2004 - 11/2005 White House Coffee Bar Tacoma, WA

Barista

Provided quality drinks consistently to customers,

maintained store appearance and supplies.

Contributed to store profitability by satisfying

customers and following store policies

Professional

Skills & Microsoft Word, Excel, Power Point, Outlook

Proficiencies Adobe PDF, Photoshop, Page Maker

Written and Spoken Communication

Planning, Scheduling and Organization

Customer Service and Reception experience

Volunteer 1999 - Current Foster Home Helper Tacoma,

experience WA

2001 - 2003 Counselor at Cascade Leadership Camp

2006 - Current Math Tutor for middle school

students

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