Field Service Technician

Charles R. Sheffield

**** ******* ****, **********, ** 07095

732-***-****

abispm@r.postjobfree.com

FIELD SERVICE TECHINICIAN

Profile Results driven, customer focused professional with over eighteen years of experience in technical

support. Core strengths include communication, collaboration, problem solving and

relationship building.

Skills Hands on experience servicing Dell, Xerox, Brothers, HP printers, electronic typewriters,

calculators and copy machines. Artillery repair which require knowledge of electronic

hydraulics. Five years of electrical work.

Experience Field Service Engineer

Stewart Business Systems, LLC 2013 - Present

Burlington, NJ

Solutions to diagnose, repair, and upgrade printers to successfully perform high technical

support.

Highly skilled and well-seasoned, troubleshooting printers/MFP

(Dell, HP, Xerox and Brothers) network printing.

Able to handle stressful situations with competence.

Recommend changes in procedures with a view to streamline service call

process.

Upgrading state of the art and legacy technologies of HP and laser printers and

copiers.

Diagnosis and recommend changes in procedures, along with upgrades.

Technical Support

Metrofuser 2011 - 2012

Roselle, NJ

Solution oriented with proven success implementing high performance technical solutions

to meet challenging business needs.

Create documents on how to repair HP printers for field service technician.

Provided second level support to field service technician.

Escalate issues as needed and maintain communication with employees.

Provided service to field service technician.

Supported sale representative and clients.

Rebuild printers.

Field Service Technician

Rahway Business Machines 1984 - 2011

Rahway, NJ

Perform diagnostics and troubleshooting of office equipment

(Sharp, Xerox, Panasonic and HP)

Process all invoices and finalize payment process.

Repaired office equipment such as calculators, printers, copy machine, and faxes

Ability to communicate, relates, and offer assistance.

Improve turnaround time by 15%.

Communicated support through via telephone with end-user to resolve customers

concerns.

Education Empire Technical School E. Orange, NJ Customer Engineering

US Army Artillery Repair and Power Generator Operator Machine

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