Customer Service Manager

WILLIAM L. AGEE

**** **** ****

Lebanon, OR *****

H. 541-

***-****

C. 503-

***-****

SUMMARY OF QUALIFICATIONS

. Outstanding time management and organizational abilities. Positive

attitude/demeanor.

. Demonstrated written, oral and PC skills. Successful customer rapport

developed.

Proficient in Windows, MS Outlook, Vista, MS Word, Excel, and Sap

applications.

. Self-starter, capable, and conscientious. Takes on challenges, seeks

common goals.

Works well under pressure, superior attendance. Promptly adapts to

changing priorities.

. Highly motivated towards company, personal, team, and professional growth

objectives.

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

Color Production, Nestelle's Cake Craft. Primary function is to

produce our renowned food color for a loyal nationwide customer base,

involving a highly detailed handmade product, under FDA regulation, and

Kosher approval. Food color is made according to specific formulas, and

procedures using exacting standards. Other functions include receiving,

stocking, packaging, order filling, inventory, and some product delivery.

Store Manager for Affordable Granite (Tigard). Duties involved all

customer relations: from initial customer contact to project completion.

Wrote all computer estimates for granite sales. Cost factors included

square footage, edge profile, kitchen configurations etc. Provided customer

options/choices with in- store presentations. Coordinated /scheduled

templates and installations with crew managers, prioritized above to

customer specifications. Wrote final company invoices, pending complete

home owner satisfaction. Processed all customer payments. Developed

successful client trust, and referrals. Wrote weekly sales/activity

reports.

Purchasing Agent for Photo Craft. Sole buyer for all materials

necessary for company and customer support. Purchased office

supplies, packaging, inks, films, laminates, chemicals, etc. in many sizes-

configurations from numerous local /nationwide locations. Issued and

tracked all purchase orders / back orders. Received and stocked all daily

receipts. Posted month end inventory expenses/reconciliations. Vital

coordination between production, accounting, (updated all price

changes),"The Nike Team", customer service, and our many vendors.

Demanding, shifting, deadlines. Major focus on competitive cost and bid

analysis, ($70-$85K), monthly budget allocation. Nike /Hollywood Video were

the major accounts.

Group Lead Warehouse for NEC/Solectron. Responsible for the final

packing, system input, delivery, and accuracy for all completed AT&T-Sprint

telephone systems,(known as rings), and kits (spares), shipped from the

Oregon Plant.(3 year simultaneous contract). Team efforts with planning,

purchasing, NEC Logistics (Japan), and shipping, were dedicated to on time

scheduling (daily capacity meetings). Our role, (whse), was to complete the

order filling, packing, assembly/scanning, shipping (bills of lading),

carrier notification(s).and trailer loading processes. All major systems,

(12 crates per order- 4 orders daily-48 total), required custom crating

prior to pick-up as they could ship ground, air, or ocean container. My end

of day involved insuring the accurate pick-up by the carriers as many would

arrive, often at the same time.(also Ups & Fed-Ex), Mix ups would be a

disaster, careful dock staging, labeling / awareness were essential,

partial shipments were not allowed (crew size 8-12 over time expected).

Purchased production floor packaging, and controlled new product inventory

(Oem's).

Inventory Control Specialist for Rick's Custom Fencing. Assignments

included approving purchased will call orders, yard inventory, daily cycle

counts, sales order input and reconciliations. Tracked and entered crew

load installation of materials, and lumber yard receiving (local and

regional).Daily "hands on" customer service. Generated day end reports.

Handled rental agreements/returns/payments.

Lead Shipping/Supply Clerk for Standard Insurance. Responsible for all

daily warehouse operations, including shipping, receiving, order filling,

and training Created inventory reorder levels for essential documents.

Issued office supplies, equipment, and furniture to the downtown

departments/employees via courier.Worked with Home Office staff, and

Ups/Freight Reps to coordinate delivery to an expanding national network of

group offices. This involved monthly restock shipments, materials forwarded

to conventions for group sales, and new office openings. Wrote monthly

/quarterly reports for corporate accounting, providing shipping expenses to

cost centers. Set up several major warehouse expansions. Participated in

production meetings to evaluate growth strategies, regarding

printing/warehouse/and forms control.

WILLIAM L. AGEE

Page 2

WORK HISTORY

Color Production Nestelle's Cake Craft, Albany OR

2008 - 5/2009

Store Manager Affordable Granite,

Portland/Tigard 2007

Purchasing Agent PhotoCraft Portland,

OR 2006

Temporary Assignments Supplemental Work History available for:

2004 - 2005

Lead Warehouse/Shipping NEC of America /Solectron,

Hillsboro, OR 1996 - 2002

Inventory Control Specialist Rick's Custom Fencing

/Decking, Hillsboro, OR 1995

Assistant Manager Willow Grove Apts, Beaverton, OR (weekends)

1994 - 1996

Lead Shipping & Supply Clerk Standard Insurance Co., Portland,

OR 1982 - 1994

EDUCATION

Bachelor of Science - University of Oregon

U.S. Army - Military Police - Okinawa

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