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Manager Customer Service

Location:
Evans, GA, 30809
Posted:
October 20, 2010

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Resume:

BRIAN GRIESEMER

*** ********* *** **** ***-***-

1527

Evans, Georgia 30809 abisp0@r.postjobfree.com

Cell 469-***-****

Summary:

Highly effective Distribution professional possessing strong

leadership and sound organizational skills. Recognized for efforts in

reducing operational expense while building effective teams providing

outstanding service to retail outlets. Proficient in the development of

business processes and accountability factors. Effective communicator

capable of developing a positive rapport with top level executives as well

as front line operators.

Areas of Expertise:

. Experienced with design, configuration and implementation of WMS, RF,

Engineered Labor Standards and the development of incentive pay

programs.

. Developed processes and procedures for a newly developed company.

. Successfully relocated Distribution facilities while maintaining full

service to the retail stores.

. Instrumental in the design plan and execution of consolidating 2

Distribution centers into 1.

. Recognized for improving customer service, reducing OSHA recordable

injuries and reducing operational costs.

Work History:

Advance Auto Parts Thomson,

Georgia

Industry leader in auto parts retail and distribution with annual sales

over $4 billion.

General Manager of Distribution Oct.

2005 - Aug. 2010

Manage the Distribution Center operations ensuring accurate receipt

and shipment of all goods to 375 retail outlets across 4 states.

Developed and successfully executed plan to consolidate two production

shifts into one, decreasing need for management staff and improving

service to retail stores. Developed a training program, mentored and

eventually promoting an Operations Manager to the Assistant General

Managers position.

Reduced year over year labor expense from 2008 to 2009 by 9% and 13.4% from

2009 to 2010 within the DC operation.

Directed the successful implementation of a voice pick solution from

Voxware improving order fill accuracy 99.65% to 99.94%.

Instrumental in the development and implementation of a Safety observation

program which resulted in a reduction of OSHA recordable injuries by 50 %

for 3 consecutive years.

Celebrations Management, Inc.

Highland Village, Tx.

Locally owned company focused on hospitality management.

V.P. of Operations/Owner April 2004 -

Oct. 2005

Direct the operation of the 12,000 square foot banquet facility and

oversee the restaurant development team. Established processes and

procedures for all activities necessary to provide customers with a

stress free event. Schedule and coordinate all vendor activities to

ensure customer's expectations are met.

Established cost effective food and beverage packages with a local

restaurant increasing revenue by 12%.

Grew sales by 54% two years in succession

Developed event packages with all of the necessary vendors to provide

customers with an all in one pricing strategy increasing event bookings by

14%.

Brian Griesemer page 2

Garden Ridge Home D cor

Houston, Tx.

Industry leader in the home d cor retail and distribution operations with

annual sales over $500 million.

General Manager of Distribution

Jan. 2003 - April 2004

Manage the Dallas Distribution Center operations ensuring accurate

receipt and shipment of all goods to 36 retail outlets across 12

states. Developed and executed a plan to consolidate the Distribution

center in North Carolina into the Distribution center in Dallas.

Improved employee morale through conducting round table sessions and

developing effective solutions to any and all issues.

. Successfully installed a WMS system resulting in improved inventory

integrity and service to the retail stores.

. Reduced labor expense by 8% in first year and with the Distribution

center consolidations we reduced overall expense by 38%.

. Successfully defeated union organizing attempt in May, 2003.

Randalls Food Markets, Inc.

Houston, Tx

Regional grocery retailer and distribution operations with annual sales

over $3.1 billion.

Director of Distribution and Transportation, Dallas, Tx.

1985 - 2002

Directed the operation of a 1 million square foot Distribution Center

consisting of grocery, non foods, perishables, frozen foods and

pharmacy departments. Directed the operation of the transportation

department that traveled over 37,000 miles per week servicing 132

retail stores. Developed and executed the plan for migrating from an

in house WMS to system provided by EXE while maintaining excellent

service to the retail stores. Consolidated 2 non foods operations that

serviced the Texas division to one facility which provided for a more

efficient operation and more effective utilization of assets.

. Instrumental in the design and implementation of engineered labor

standards and incentive pay programs that reduced distribution

operating expense by 15% and transportation operating expense by 22%.

. Reduced overall distribution and transportation operating expenses

from 1.58% to 1.12% over 3 year period.

. Improved on time delivery of product to the retail stores from 93.5%

to 99.8% in less than one year.

. Reduced accident frequency rate from 15.9 to 6.8 injuries per 200,000

hours worked over a 2 year period.

. Developed positive business relationships with the procurement and

retail business units improving overall operational effectiveness.

. Designed and implemented work standards based on historical data for

the selection and fork lift operators reducing operating expense by

16%.

PERSONAL ACCOMPLISHMENTS

1998 Appointed to serve as Chairman of the Finance Committee for First

United Methodist Church.

2002 Received Safeway's "Our Community Hero" Award for working with abused

children.

2002 Presented with the "Our Town Hero" award from the city of Dallas for

working with abused children.

2002 Elected to the Board of Directors of New Horizons Residential

Treatment Center for abused children.

2002 Appointed to serve on the Administrative Council for First United

Methodist Church.

2004 Elected to the Board of Directors of Celebrations Management, Inc.



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