Customer Service Sales

STACY M. FORD

*** ******* *** ****: (***)

***-****

McDonough, GA 30253

*************@*****.***

OBJECTIVE

To obtain a position that allows me to utilize my skills and knowledge

in Customer Service and/or Computer Technology and gain hands on

experience

EDUCATION

South Carolina State University Orangeburg, SC

Bachelor of Science /Computer Science May 2005

Cumulative GPA 3.2

AWARDS- South Carolina State University

2005 Graduated CUM LAUDE

2004-2005 The National Deans List

2002-2005 Presidential Scholar Award - Bronze Medallion

OTHER ACCOMPLISHMENTS

2007 Participated in a mentoring program

2000-2001 Academy for Career Excellence Merit Award

1999-2001 Principals Award

SKILLS

Programming languages: Java, C++, HTML, SQL

Operating Systems: Windows, Unix

Software: MS Word, PowerPoint, Excel, Outlook

EXPERIENCE

AT&T

Customer Service Representative October 2007-March 2009

Atlanta, GA

. Interact with employees to provide information in response to

inquires about products or services by phone

. Respond to emails

. Handle escalations and research requests using the computer

. Research customer's accounts

. Supply employees with up to date product and program information

. Reset employee's user information

. Review and submit referrals for status change and/or updates

. Create spreadsheets

. Follow up with employees on inquiries that are not immediately

resolved and advise of actions taken

. Assist employees with referral research inquiries and

adjustments

. Reviewed referrals in a database for details

. Ability to work in multiple databases to complete research

responsibilities

. Evaluated referrals to determine if an adjustment was applicable

. Processed referral adjustments from a system generated report

. Escalated referrals to the appropriate sales channel or source

for research if applicable

. Served as a liaison between participants and sales teams

Teleperformance-Bellsouth DSL

Technical Support Agent October 2005 - April 2007

Columbia, SC

. Troubleshoot customer's connectivity issues with the internet

and their computer

. Troubleshoot modem sync or surf problems

. Configure email accounts

. Set up back-up dial accounts

. Provided user account information

. Configured routers

. Set up wireless networks

. Configured static IP addresses

. Reset user names and passwords

. Dispatched technicians out to customer's location

. Opened specific ports on equipment

Denny's

Waitress June 2002 - August 2003

Yemassee, SC

. Greeted customers upon arrival

. Informed customers of meals that were not available on the menu

. Observed customers to find out if anything else was needed

. Compute the cost of meals and prepared checks for cashing out

. Accepted payments or referred customers to cashiers

. Typed special orders into the computer

. Cashed checks out using a computer and/or credit card machine

REFERENCES

Available Upon Request

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