Customer Service Sales

**** * ********* ** ***** (***)

Apt 201*-***-****

Gilbert, AZ 85233 E-mail

paulcontreras74@g

mail.com

Paul Contreras

Objective Obtain a Customer Service position where my 7 years of

experience can be used for swift resolution to customer

issues and can add value to a customer-centric team.

Functional Heavy experience in answering multiple phone lines as well

Summary as outbound calls

Dynamic communication skills, both written and verbal

Possess excellent organizational skills, a superior memory

for details and a strong work ethic

Ability to multi-task well and meet deadlines under

pressure

Employment 2008 - 2009 Bostwick Laboratories Tempe, AZ

Client Service Representative

Provided customer service to clients and doctors through

phone, email and fax

Answered questions about kit construction and specimen

collection

Updated various databases and patient files

Ordered kits and supplies

2007 - 2008 Express Scripts Tempe, AZ

Patient Care Advocate

Handled high volume of inbound calls from patients

Received, documented and resolved customer inquiries about

their orders

2007 ACS Inc Tempe, AZ

Student Support Specialist

Handled high volume of inbound calls from University of

Phoenix students

Provided students information regarding their student

loans

2005-2007 Phoenix Board Shop Tacoma, WA

Sales Representative

Acquired new vendors

Handled distribution and sales of new products

Traveled to competitors to compare products/prices

Provided accounting of monthly sales, prepared sales

reports, and ordered inventory

2004-2006 Axia Health Management Tempe, AZ

Network Development Specialist

Performed in-depth research of prospective partners

Performed outbound prequalification phone calls

Performed data processing utilizing Access and Excel

programs

Developed and participated in extensive knowledge and use

of company based database

2000-2004 Morrison & Hecker, Kurtz Law Firm, Sacks-Tierney

P.A.

Records Clerk

Performed filing; opening, maintaining and closing of all

client files for office

Designed and restructured new filing and storage systems

Copied and faxed documents as needed

Provided administrative services as needed

Education 1999 - 2002 Mesa/Glendale Community College AZ

Associate of General Studies

Obtained 80 credits towards Associates degree

Computer Windows, Word, Excel, Access, PowerPoint, XP, Vista,

Skills proprietary database and business systems

Contact this candidate