Customer Service Representative
Resume:
Angel D. Tate
_______________________________________________
**** ******* ***** ***. *****, LA 70714 Mobile No: 225-***-****
Email: ***********@*****.***
Profile
Supervisory experience, excellent communication skills, team oriented, proven ability to
meet deadlines and work on diverse multitude assignments simultaneously, excel in
performing duties in stressful conditions
Work Experience
ARC of Iberville 08/09-Current
PCA Patient Care Assistant
Assist with everyday living for an individual who is unable to care for himself; obtain
vital signs if needed, administer medication and assist with doctor visits
Accent Attendant Care 10/09-Current
PCA Patient Care Assistant
Assist with everyday living for an individual who is unable to care for himself; obtain
vital signs if needed, administer medication and assist with doctor visits
ICF Emergency MGMT Service LLC (Road Home Program) 11/07-5/09
Audit, Monitoring & Appeals Coordinator/ QA/QC Monitoring
Coordinator with pre-closing resolution specialist to take into account any resolution
work taking place with the homeowner pre-closing and address any remaining issues in
post-closing, while maintaining resolution issues and reporting; contacted home owners
on any issues as they occur, created follow-up letters, notified compliance of over-
payments, made determination on the award amount and communicated the results to the
homeowners
The Home Depot 05/07-10/08
Customer Service Representative
Assisted Nationwide Home Depot stores and retailers with placing orders and obtaining
information concerning the customer orders; processed credit cards payments for
purchases placed by customers; researched product information to better assist customers
The Resource Foundation 02/06-5/07
Customer Service Representative
Obtained personal information from hurricane survivors in order to help them receive
home assistants from FEMA; processed work order for maintenance and electrical
services, as well as, trailers delivered and removed from location; created spreadsheet to
maintain an audit trail for customer information and tracking of work orders
Spherion/American Red Cross 08/05-02/06
Client Services/Team Lead
Excelled in fast paced job which required the ability to submit multiple work orders for
electrical, mechanical and miscellaneous problems faced by customers residing in homes
provided by FEMA; processed tracking log in support of financial assistance provided
through American Red Cross
Direct General 05/04-05/05
Customer Service Representative
Managed a work environment which required the ability to assist customers in a timely
and efficient manner; processed and posted customer credit card payments; assist
customers with questions and concerns about their policies and assist with cancellation of
their policies; excelled in providing quotes, informing customers of needed insurance
coverage as well as knowledge on what coverage would be beneficial
Education
Medical Training College, Baton Rouge, LA
Associate Degree-focus in Medical Assistant
Graduated May 2005
Completed Externship at Stanacola Medical Clinic, Baton Rouge, LA
Camelot Career College, Baton Rouge, LA
Associate Degree- focus in Computer Data Processing
Graduated March 2003
References
Becky Davis, Baton Rouge, LA
Kimberly Shannon, Baton Rouge, LA
Adrienne Russ, Brusly, LA
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