Customer Service Manager
Resume:
Jackie L Thompson-Moore
**** ** ***** ***, *********, WA 98682, • Cell: 503-***-**** • Email: abisk7@r.postjobfree.com
CUSTOMER SERVICE
Seeking a position to deliver exceptional performance and education, while working in a fast paced environment.
QUALIFICATIONS SUMMARY
Experienced manager and merchandiser with significant, progressive sales experience and expertise
that is highly applicable.
Polished professional who can build on successful history of building relationships to deliver superior,
personalized customer service, make real-time decisions in high-pressure environments, and resolve
issues in a way that propels growth.
Persuasive communicator and strong performer who is versatile, profit-minded, self starter and
knowledgeable in retail management and experienced in diverse environments.
PROFESSIONAL EXPERIENCE
STORE MANAGER, MAX RAVE- Portland, OR, MAY 2010-
Hired, trained and developed staff to become top selling advisors in the district by implementing action
plans and coaching sessions
Within two months managed the store to a consistent 20% conversion, by coaching in the moment and
having the right people at the right time.
Recognized for having the highest ADS, UPT, and conversion in the district two weeks in a row
Effectively reduced shrink by 5% by implementing proper zone coverage
ASSOCIATE MANAGER, CHARLOTTE RUSSE – Vancouver, WA, March 2008- October 2009
Managed and trained staff and developed innovative strategies to improve sales performance.
Demonstrated product-knowledge growth and enhanced customer service through effective and
intriguing communication.
First manager in the district to post positive KPI’s during shifts and recognized for being top selling
manager in the district.
Recognized by regional manager for outstanding customer service and selling techniques, and posting
highest ADS and UPT for four weeks straight.
Acknowledged on national conference call by CEO for executing a floor-set deemed exceptional and
innovative.
HEAD CASHIER/ MANAGER IN-TRAINING, FOREVER 21 – Vancouver, WA, November 2006- February
2008
First associated promoted, exceeded all reviews and continuously complemented and awarded for
having the best customer service.
Played key role in creating cashier guidelines and trained all employees on POS functions and sent
around the district to train all head cashiers.
Effectively minimized payroll percent while exceeding weekly plans, collected prepared and accounted
for all deposits.
Executed numerous floor-sets and window displays, and complemented by regional visual manager on
creativity and product knowledge.
SALES, PETITE FOCUS, NORDSTROM – Vancouver, WA, July 2006- November 2006
Provided outstanding service while creating a friendly environment, maintained product knowledge
and all promotions and advertisements.
Developed and maintained a personal book and a relationship with customers.
Became the lead sales associate in the department, and consistently exceeded goals.
EDUCATION
Associate of Arts Degree in Business Administration, Clark College, Vancouver, WA 2005-
Currently enrolled to finish degree to transfer to a four year institute
Architecture, Benson Polytechnic High School, Portland, OR 2001-2005
HS Diploma and architecture certificate
SKILLS
A motivated and driven employee with a can do attitude
Strong interpersonal skills
Attentive to detail
Self- Motivated
Proven Team Leader
Proficient in MS works, word, WordPerfect, Excel, PowerPoint, and 10 key data entry
Effectively work independently and in team environment
Skilled at problem solving in a fast paced environment
Able to handle multiple assignments in high pressured situations
REFERENCES
Stephanie Nguyen, Store-Co @ For Love
Krysten McGee, Max Rave
Chrishana Retherford, Multnomah Athletic Club
Sara Lone, Charlotte Russe
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