Customer Service Administrative Assistant
Resume:
Leslie A. Mitchell
Albuquerque NM 87108
************@*****.***
QUALIFICATION
I am seeking an opportunity for experienced customer service professional,
demonstrating strong communication, analytical, research and problem-
solving skills. Abilities include proofreading, technical writing, data
entry, file management, marketing and general Webmaster duties.
ACHIEVEMENTS
At Ricci & Company, LLC, I initiated review and research of the company's
existing vendor contracts; facilitated two vendor changes in 2009 and 2010.
Recently published author of short fiction and poetry in two literary
magazines in September and October 2010, respectively.
EMPLOYMENT HISTORY
Receptionist
Ricci & Company, LLC, CPAs - December 2008 through Current
Customer service, content writing and proofreading; preparation and
formatting of proposals, advertisements and marketing materials;
preparation and review of annual property tax reports, assist Managing
Partner's calendar, meeting facilitation and set up.
Administrative Assistant
Ralph J Bunche Academy and La Resolana Leadership Academy - 2007 through
2008
Performed quarterly state reporting; general administrative
responsibilities (student enrollment, human resources, school/community
relations).
Proofreader
Grant Thornton LLP, Assurance Report Production (Chicago, IL) - 2003
through 2006
Proofread and edit financial statements, benefit and retirement plans,
strategic plans, proposals and correspondence; technical writing and
additional word processing.
Administrative Assistant to Director
Northwestern Memorial Hospital, Patient Accounting (Chicago, IL) - 2002
through 2003
Coordinated executive calendars for Director and department Liaisons.
Managed office and personnel issues, and accounted for office
expenditures.
Administrative Technician II
Texas Education Agency, Curriculum and Professional Development (Austin,
TX) - 2000 through 2001
Assisted Directors of Fine Arts, Science and Health/PE units. Internal
meeting and event planning. Developed standardized processes for office
automated equipment; supervised and trained administrative staff on
processes.
Journalist I
Texas Chiropractic Board, Public Information and License Verification
(Austin, TX) - 1997 through 1998
Interpreted rules and regulations for chiropractors and general
public. Promoted from Administrative Technician I to Journalist I with
responsibility for agency newsletter.
EDUCATION
University of Central Oklahoma, Edmond, OK - 1987 - Concentration in Oral
Communications
COMPUTER / TRAINING
80 wpm; 10-key; strong written and oral communication skills. MS Office,
Windows XP, Windows NT 95/98/2000/2003; PeopleSoft; Quickbooks;
ProSystems; Expression Engine
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