Project Manager Customer Service
Resume:
Nicole Salerno
**** ******** **, ** *******, CO *0521
abisht@r.postjobfree.com
www.webstarts.com/NicoleSalerno _______________________________________
Trilingual (English, French, Spanish). Detail-oriented, excellent multi-tasker and “self-starter”. Personable.
Extensive Customer Service experience with an emphasis on organization and professionalism. Quick learner.
Comprehensive knowledge of Microsoft Office (Publisher, Access, Outlook, Excel, Word, Power Point).
Work Experience _
Customer Support Specialist, Constant Contact – 2010 to present
Respond promptly and thoroughly to support inquiries in English, Spanish and French
o Productivity: assisting about 175 customers per week
Act as first point of contact for customer inquiries on billing, compliance, and general inquiries
Independently resolve technical and customer support issues and escalate cases when appropriate
Educate customers on features and resources available to enhance their product experience
Collaborate with other departments by providing valuable feedback on defects and enhancements
Create and customize professional email marketing templates for customers using HTML
Assistant Project Manager, Global Accent Translation Services - 2009 to 2010
Maintained contractor database with contact and rate info, plus recruited new contacts
Conducted calls to potential clients and followed up with clients in need of services
Contacted and line-up translators/editors via email to coordinate job completion
Met client deadlines and managed job costs to meet client expectations
Reviewed current projects and maintained updates of project status
Edited and proofread market research surveys, power points, questionnaires, etc., French/Spanish
Customer Manager/Front Desk, Language Exchange of Northern Colorado - 2008 to 2009
Answered telephone inquiries and respond to emails
Maintained constant contact with instructors and current/prospective students regarding class schedules
Made and sent large-scale email updates/advertisements/postcards
Used Microsoft Access database to record and sort prospective students
Scheduled appointments and classes in Microsoft Outlook for all employees
Invoiced students, issue credit memos/refunds, receive payments, send collections using QuickBooks
Created new class schedules and oversee current and recurring classes
Education, Affiliations, and Activities __
• B.A. Spanish and French, Colorado State University, Dec. 2009
• Elected to participate in the Young Ambassadors Forum, (Le Forum des Jeunes Ambassadeurs) held by Le
Centre de la Francophonie des Amériques in Québec city on June 2009
• Elected to mentor future sorority women, 2008
• Elected as a Ram Welcome Leader at CSU, 2008
• Social Officer of CSU’s French Club, 2007
• Volunteer tutor at El Centro’s Triunfo at CSU
• Study abroad- Sevilla, Spain, 2007
• Travel abroad- China, 2008
Contact this candidate